Franch Express Courier — Not able to trace the letter by franch express courier

+91 44 4412 3123
#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

I, mrs. bagirathi, ([protected]) from bengaluru sent a letter/document no [protected] to my brother r. venkatachalam, 170, new colony tuticorin, tamilnadu, 628003 on 03/11/2016 around 11 am through m/s balaji tours, franchisee, gandhi bazaar, basavanagudi, bengaluru.
Even on 4th nov, 19.00 hrs, it was not traceable. at around 22.00 hrs on 4th, i found in franch express tracking website that the destination for the above doculment is coimbatore and is in transit. no response from the company.

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