Franchise India — Refund of 15,000/- Rs. paid to towards securing loan

I have approached franchisee india for securing loan of 15 lakhs, based on the interaction with Mr. Robit Gupta i had submitted all the documents while orally he has agreed to refund in case the loan doesn't get sanctioned, since franchisee india is a reputed firm i was sure that they will follow whatever they said.
I have paid them Rs.15000/- which was supposed to be refunded, now they are denying that they will not refund the money, there hasn't been any document signed by me as a proof of fee to be paid. Since the loan was not sanctioned they should ideally refund, if they would have secured the loan they can collect the charges.
I have interacted with Mr. Rajendar, Robit gupta both are now denying i want to claim my money back please help me.

Refund of 15,000/- Rs. paid to towards securing loan

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