FreeCharge — money deducted recharge not done..refund stuck

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I yesterday did a recharge of INR 459 for my jio prepaid no. [protected] at 8:52 pm .The recharge has been showimg processing since then.I tried to contact freecharge customer care.First of all they are too slow to respond.They replied only once and said that the recharge is still stuck at operator end.But their site shows if the recharge is not successful within 3 hours they will refund the money.U really dont know what to do.My money is also stuck with them.Plz help

money deducted recharge not done..refund stuck

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