Freecharge Payment Technologies / — Flawed system for transactions

+91 12 4433 0000
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India – 400051

I had selected vodafone and gujarat in freecharge app software to charge my mobile number with rs.1000 (One thousand rupees); however due to type error the number was typed wrongly but freecharge aap software did not show any reconfirmation option to rectify the number and recharged an airtel number in tamilnadu instead of vodafone number in gujarat. This was a serious flawed software design. First it did not give any confirmation like double time entry of mobile no. To avoid mistake, secondly it did not even consider selection of gujarat state & vodafone under its own software and transferred my recharge to airtel tamilnadu.

I lost my 1000 rupees due to their weak software system design. I wrote them several times but there has been no positive solution or refund given back to me.

I would not recommend this application to anyone. It is also customer unfriendly.

Leave a Reply

Your email address will not be published. Required fields are marked *