Freecharge Payment Technologies / — FreeCharge Deducted amount not refunded back to my bank account

+91 12 4433 0000
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India – 400051

First time tried to use free charge wallet with (Mob [protected] and email id manish.[protected] and tried to add 2000 amount, but during transaction amount got debited from my bank account and transaction failed and amount not added in freecharge wallet so i request them to refund my amount back to my source account.
I raised complaint to Freecharge customer care(complaint Id Ticket # 1109048) .Still amount has not been refunded to my account as well they are not answering to my email now.
I call ([protected]) company so many time and email ([protected] also but there is no reply

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