Dear sir/madam,
After writing a mail freecharge care they replioes
Hi there!,
Thank you for contacting freecharge.com
This is an automated acknowledgement to inform you that we will respond to your email within 24-48 hrs.
Please note the ticket id for this query is 1866520.
In-order to assist you faster, do write to us from your registered email id along with the respective order number (If any). You can view your order details here:
https://account.freecharge.in/app/wallet/transactions
We appreciate your patience in the interim.
Happy freecharging!
Customer success team
https://www.freecharge.com
P. S: freecharge will never contact you asking for your card number/expiry date/cvv/otp/account password. Do not share these details with anyone over phone/e-mail/ social media as this could lead to misuse.
And another mail i recieved is
Dear bharat,
Thank you for writing in!
We understand your concern regarding the recent transaction (Order id fcva[protected]).
We would like to inform you that, as per our records, recharge was processed on the number [protected] instead of [protected]. This is the reason for the recharge amount not reflecting on your account. The operator id for this transaction is [protected].
Unfortunately, we are unable to reverse the transaction since the recharge amount could have already been used by the end user of that number.
Kindly contact the operator for further assistance.
Appreciate your understanding!
Happy freecharging,
Customer success team
Both mails i recived on 28th nov (2days ago)
I reached on this no [protected] by mistake instaed of my jio number [protected] of rs499.
So i request you to help me. Thank you.
[protected]@gmail.com m: [protected]. Please contact or email to communicate.