Freecharge Payment Technologies / — Money not refunded

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I booked 6 tickets on bookmyshow via freecharge… The transaction was failed but the money was not refunded back to freecharge wallet… I tried contacting bookmyshow they said the transaction was not successful…
The transaction details are
Freecharge email : [protected]
Name:nikhil payable
Transaction id : (Orderid moband[protected]
Plz confirm

Money not refunded

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