I booked ticket on 24-jan-2017 by irctc.co.in and for payment i use freecharge wallet.
After few months my plan was cancel so I cancel my ticket on 16-April-2017 and I saw IRCTC refund the money on 19-April-2017 but still I did not get my money back.
I raised a ticket to freecharge on 22-April-2017 regarding this issue but always I got same reply from them i.e.
(We understand how frustrating delays are, especially long delays. We understand your anxiety and will do everything possible to minimize the delay. We deeply regret the same.
We have already forwarded your transaction details to our internal team, and we are waiting for the response from their end. Once they revert will update you at the earliest.
Your patience is highly appreciated.)
Regards,
Hemant Sarraf
[protected]