Freecharge Payment Technologies / — Refund not initiated for a transaction on 17th January,2017

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Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India – 400051

I had paid Rs 667 to Swiggy using Freecharge to order food.The transaction was successful but the food order was cancelled. So Freecharge was supposed to refund the amount within 7-10 working days.However till date I have not received any refund .They have mailed saying the amount will be refunded back to my account within 7-10 working days but even that has not happened.I mailed them regarding the refund and a ticket was raised but yet no communication from their side.The order details and tickets are shared below:
Order ID:

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