Hi team,
This is in reference to bill payment on 2nd feb for “bses yamuna power limited” with below transaction details whereas payment showing at freecharge app is “successful” however confirmation msg is showing “failed”
Neither payment got submitted in bses nor it got credited back in bank account.
And due to such failure response, i am waiting for the failure amount to get credit back in bank a/c however same is not processed back yet.
Even multiple calls done @ bank for payment confirmation they said, speak with freecharge or bses division office, when today i have visited @ bses division office they also didn’t found any payment in given account & ask to check with freecharge only.
When i tried to contact with freecharge customer care at [protected] however there is no agent option coming in menu, and from 2nd feb to till date i am waiting for the amount which was paid by me & stuck somewhere while making pay through freecharge app.
Due to such delay confirmation i got charged for late fees also from bses also which should be given by freecharge with failure transaction amount now as last day of payment was 13th feb & payment made date on 2nd feb which exactly 11 days ago. so, complete should be given me back or pay to bses.
Request kindly credit back my complete amount in bank account or clear the failed transaction again to bses with late fees asap, i am hoping for the positive reply from your end.
Total amount is rs1500 (rs850 for order id-fcea[protected] + rs650 for order id – fcea[protected])
Below are the both transactions details :
1. payment made from mobile no. : [protected] for rs850 on 2nd feb
Msg received on 2nd feb’17 : dear customer, your transaction on freecharge for order id-fcea[protected] was unsuccessful. your refund for rs847.0 will be refunded to your original instrument (card/bank) within 4-7 days.
Transaction date : 2nd feb
Ca no. :[protected]
Transaction details : pcd/[protected]/wwwfreecharge in/gurgaonchq/ref no.:[protected]
Bal deducted from bank a/c : 847
Bal deducted from free charge : 3
Freecharge transaction id : fcea[protected]
Freecharge date & time : 2nd feb at 12:10 pm
2. payment made from mobile no. : [protected] for rs650 on 2nd feb
Msg received on 2nd feb’17 : dear customer, your transaction on freecharge for order id – fcea[protected] was unsuccessful. your refund for rs649.83 will be refunded to your original instrument (card/bank) within 4-7 days.
Transaction date : 2nd feb
Ca no. :[protected]
Transaction details : pcd/[protected]/wwwfreecharge in/gurgaonchq/ref no.:[protected]
Bal deducted from bank a/c : 649.83
Bal deducted from free charge : 0.33
Freecharge transaction id : fcea[protected]
Freecharge date & time : 2nd feb at 12:19 pm
For any further query, feel free to call me at [protected].
Regards : amit srivastava
Customer service audits & regulatory
Vodafone india. |+91-[protected] | amit. [protected]@gmail.com
& amit. [protected]@vodafone.com