[Resolved] Freecharge Payment Technologies / Freecharge.in — added amount in wallet got failed but amount not refunded

phone
+91 12 4433 0000
website
www.freecharge.in
location
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India – 400051

I have added 250 Rs to freecharge wallet linked with mobile no : [protected] and email id : [protected]@gmail.com. And add money process got failed but amount has been deducted from my credit card on 10th October, 2018. When I called customer care they said that it will be credited within 5-6 working days. But 13 days has been passed and still haven't got amount back in my credit card statement which is generated on 23rd October, 2018(6:30 PM).

I have raised many ticket for the same(Ticket no are 186757, 147271, 14270, 147268, 119710, 119713, 114045). But still haven't got resolution after so many ticket request.

I have attached HSBC credit card statement and freecharge screen shot for more details.
Kindly look into this and do the needful.

added amount in wallet got failed but amount not refunded
added amount in wallet got failed but amount not refunded

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