[Resolved] Freecharge Payment Technologies / Freecharge.in — Amount not refunded by freecharge despite taking multiple follow ups

phone
+91 12 4433 0000
website
www.freecharge.in
location
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India – 400051

I have been taking follow-ups with freecharge from last one month but unfortunately not able to find any solution after contacting [protected]@freecharge.com for multiple times (Ticket # 1265239) hence endup making online complaint.

Case: i have done online purchase from shoppers stop on 20-jan-17 but due to some issue transaction was not completed. Transaction was done using freecharge. (See attachment)
Shopper stop team said they have refunded amount in freecharge wallet.
Shoppers stop reply —
(Greetings from the shoppers stop team!

We wish to inform you that we have processed the refund in your freecharge wallet of rs.848/- (Ref. #7gq5qie0shhfku_[protected]_1) & refund done in gift card of rs.1000/- (Gc #[protected]) against your returned products.)

Kindly do the needful to get money refunded in my freecharge wallet or credit card payment mechanism.

Amount not refunded by freecharge despite taking multiple follow ups

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