It is shown in freecharge app that on recharge of inr 344, unlimited calls and internet would be activated on the number. Accordingly, i recharged. (Proof attached). But to my dismay, not even a penny was added as balance nor could i make any call.
On inquiring with freecharge, they asked me to contact network operator. (Vodafone). When i contacted vodafone, they said,, there is no such offer of rs 344 for kolkata circle, there is a similar offer but for bengal circle excluding kolkata. Hence no benefit is accrued in my number against the certain recharge amount.
Since then i am chasing with freecharge to refund my money for providing wrong information and leading to my monetory loss apart from service harassment.
Its been 8 days, still freecharge have not refunded yet. They have asked for screenshot of balance etc which i have provided to them.
This is fraud, unethical and illegal on part of freecharge and i demand full compensation.
