[Resolved] Freecharge Payment Technologies / Freecharge.in — my balance is debited but not recharge

phone
+91 12 4433 0000
website
www.freecharge.in
location
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India – 400051

2018 consumer complaints forum

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Otherfreecharge payment technologies / freecharge.in transaction to load wallet got failed and amount deducted. Not refunded even after 15 days.
[resolved] freecharge payment technologies / freecharge.in — transaction to load
On 6/12/, 2018, i have added 399rupees to freecharge wallet but it has got failed. Then i tried again 2 times to add money to freecharge wallet. All 3 transaction got failed and amount has been deducted from my hsbc credit card only one time which is 250 rupees.
Then i tried with hdfc card to add 250 rupees to wallet which was successful.
But i didn't got refund from freecharge for those failed transaction in which amount has been deducted for one transaction. So i want 399rupees refund from freecharge.
I have attached screen shot of freecharge wallet and bank credit card statement. I have sent multiple mails to freecharge.
One of response from freecharge says that for 2 transaction freecharge didn't receive amount from bank and for remaining 1 failed transaction, 399rupees added to freecharge wallet on same day which is totally wrong. I have attached freecharge wallet statement in which 3 failed transaction are there and one successful transaction is there which is done from hdfc credit card. No refund has been added from freecharge for those failed transaction.
Kindly find attachment and do needful as i have tried a lot but every time freecharge customer care executive is not accepting my point. I have all the proof which i have attached here.

Please take note that 3 transaction which are done from hsbc credit card got failed. Amount deducted from hsbc credit card once.
One transaction in "transaction detail. Png" (Which is attached here) worth rupees 399on 6/12/2018 got successful which is done from hdfc credit card and it is proper.
So out of 3 failed transaction, 1 transaction against which 399 rupees deducted from hsbc card, i want refund for that one transaction.

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