[Resolved] Freecharge Payment Technologies / Freecharge.in — Transaction failed but amount not refunded, amount get deducted from bank account

+91 12 4433 0000

www.freecharge.in

Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India – 400051

I had done transaction of 1820 rupees to pay reliance energy bill via free charge. Transaction failed and amount got deducted from bank account (ICICI).

24/03/2017 VIN/WWW FREECHA/[protected]/1 Dr. 1, 820.00
I also wrote email to free charge they replied it will be credited to your account in 5 working days. Still amount not credited. In one of email they told to check with bank, bank replied to check with free charge as transaction was through free charge.
Please do needful.
Ticket raised :
Ticket # 1366000 – Re: Ticket # 1359119 – Order:FCEM[protected]