Please find the appended mail correspondence done with ABN AMRO BANK,
Fraud on card no-[protected]Friday, February 27, 2009 5:09 AM
From: "[protected]@in.abnamro.com" <[protected]@in.abnamro.com>Add sender to ContactsTo: "santosh hukumchand" <[protected]@yahoo.com>
Dear Mr. Hukumchand,
This is in reference to your email dated February 23, 2009.
We would like to clarify that we send activated card to customers
We request you to refer to the Terms and Conditions of the card member agreement which states that the credit card holder is liable for the transactions and the charges on the card incurred prior to the notice / communication to the Bank.
The Terms and Condition also clearly mentions that the card holder is responsible for the security of the card and shall take all steps towards ensuring the safekeeping thereof and the Bank shall not in any manner be liable for any misuse of the Card.
We would like to inform you that the charges levied on your card account are as per the Tariff of Charges in accordance with the Card Member Agreement.
Kindly note that the current outstanding payable on your card account is Rs. 45, 969.12 and we request you to send in your payment at the earliest to avoid any further charges accrue on your credit card.
You may also quote the reference number [protected], in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Cardservices
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santosh hukumchand <[protected]@yahoo.com>
02/23/2009 02:03 PM
To [protected]@in.abnamro.com
cc
Subject Fraud on card no-[protected]
Hi,
With reference to above mentioned add on card no which is issued in the name of my father Mr.Sunder Hukumchand, some fraudulent transaction has taken place on the card on 12Feb'09 for Rs.110/- (Automobile Reso)
13Feb'09 for Rs.36460/- (Sunrise Technology).
I've blocked the card immediately i got call from Noida off of your bank on 13th Feb'09 at 5pm.
I've few queries pertaining to the card, which are as follows,
1.Along with card i received letter that card needs to be activated before use by calling ABN AMRO bank.How was then the card misused.
2.I received the call from the bank on 13/02/09 but as per the statement first traction was done on 12/02/09 on the deactivated card.How was it done.
I've raised the dispute (Ref.No.[protected] dt.13/02/09) on phone but it's nowhere mentioned in the statement.
Kindly look into the matter & resolve the issue.
Regards
Santosh Hukumchand.
[protected]
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This message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587, including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
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