i am having a credit card of ABN AMRO bank cardno. [protected] from last 4 to 5 years which i was using frequently and also there was no issue about the payment from my side all the payments were made promptly. but For the last year or so i dont know why suddenly i was not getting the payment statement from the bank which on many occassions conveyed to the customer service of the bank and every time an assurance was given to me that i will get my bill statement, also i had given my e mail so that bills can be sent thru mails but bank has not looked in to my request. still every time i was honouring the bank by making the payment whenever suddenly the collection man used to appear for collection. After some months one Mr. Mohit Kumar (Mob. no. [protected]/[protected] an executive from collection cell approached me and told me to settle the amount if i am not getting my bills on time. As i was fed up with the bill statement issue, i decided to do as advised by shri. Mohit kumar, he asked me to give 3 cheques of Rs. 1859, Rs.1900, & Rs. 18241. totalling to Rs.22000/- as settelement amount, which i had paid thru 3 cheques numbered 461972, 461973& 461962 for. Rs.18241, Rs. 1859, Rs.1900 . for which a receipt was given to me & Mr. Mohit kumar has told me that i will receive my settlement letter as soon as the cheques get cleared, All the cheques were cleared from my Account but till date the bank has not issued me my settlement letter.i have tried to contact the banks representative mr. mohit kumar but he is neither responding not taking my phone, and the collection persons have again started calling me and harrassing me for payment and when asked about my settlement letter they are not responding, where as every time some or the other person from abn amro bank calls me and again i have to explain everything to every body. this is a mental harrassment to me. you are requested to kindly look into this matter and help me in getting my settlement letter and get relief from the harrassment meted out to me from abn amro bank officials
Thanking you,
Yours faithfully,
Ravindra.B.Gaikwad
i have talked to shri. Rohit Malhotra of New Delhi collecting office also, they are asking me to wait for 2 to 3 months for getting settlement letter or else they are saying you go to the branch and talk to them. This is cheating with customer that one person collects the money in the name of settling the account and later on customer has to run after the bank. I am being cheated by the bank officials. though i have not received statment for a year or so, i was paying blindly, i have stopped using the card since may 2008.