as per my complaint to the customer service center then sent a service engineer for my acer aspire 7 battery problem. and your service engineer looked at the problem and detected a battery backup issue by physically using my laptop. and he told me i have to collect a report using acer software for battery issues but software is showing everything is fine and he told me i can’t do anything about this company know only report.
sir my laptop is not giving backup. After a full charge laptop runs till 1 hr and less than that you can ask with your service engineer.