Hi,
I purchased acer aspire 3 a315-41-r95s on 25-august-2019 from vijay sale mira road branch, the serial no: nxgy9sl0018490e2d13400 and snid : [protected]. After using 3 to 4-time use, laptop not working.
I called acer customer care for the same issue on 28-september-2019, customer care executive has given me the basic troubleshooting, after troubleshooting laptop starts working. Next day again the same issue occurred. The same issue reported to customer care on 30-september-2019 and case id 3311970i.
Engineer visit to my place on 03-october-2019 to see the issue, after doing some troubleshooting from his end, he found the issue in power button which was not working. The engineer said need to replace the entire keyboard and went.
From that day i am calling customer care to take the follow-up. The same answer i am receiving. The spare part is not available.
I am disappointed with the acer product for this kind of service and product manufacturing.
Request you to replace the laptop with new or give me the service asap.