So, I bought the Acer KG241q monitor from amazon in November 2018 and the monitor worked great untill 21st of May 2019 as on the night of 21st the display went blank suddenly and then I heard some noise from the monitor after which the monitor never turned on so, on the very next day I contacted Acer's customer support where the representative registered my complaint and gave me a complaint ID for the same which is 3145977I ( that is a capital 'i' in the end) and told me that an tech engineer will visit my place in next 3-4 days but as expected no one turned up (even though I did sent the snap of serial no and ports of monitor to the engineer) so I contacted the customer support again after waiting for 4-5 days and this time they told me that the spare is not in stock so I have to wait 3-4 more days but the status of the spare is still 'unavailable' till today i.e. 13/06/19 and I have contacted many of the acer officials as well as their customers support many times but my problem hasn't been resolved and the worst thing is I don't have any idea whether my issue will even be resolved or not each passing day further increases my anger and anxiety as for someone like me who used to do a lot of work from home and study from online courses I have lost all my productivity in last 20+ days as I thought that a reputed brand like acer would understand the value of people's time .
I have experienced such a pathetic after sale service for the first time in my life and that too from a brand like acer, you people should have the common courtesy of providing with a temporary replacement since it's your fault that the spare is unavailable in your warehouse (especially for a product that you are still selling to people).
