The loan is processed through the consultant Mr Prakesh has helped me to process the loan and Ramu has only sent email to confirm the loan amount .
I have the document where it confirms the insurance if applicable, not mandatory.
I want the bank to not force customers and challenge them on what was committed and at the end of the trust is lost like it happened to me today.
Kindly check my CIBIL. I am the person who pays the loan without any further delay.
I would request the bank once again to take necessary action to cancel the loan and process the fund transfer to another bank .
Please assist me with what is required from my side to process the balance transfer. Is there anything I need to submit with adhiya brilla from my side before I process the BT.
Attached the conversation (from 6th march & 21st April 2020)
Miscommunication & False commitment from bank:
Email from Adithya on 17th June 2020 sent by Rimjhim Bathla
Greetings from Aditya Birla Capital.
This is with reference to your request towards the insurance related to your Loan account number ABFLCHNPL[protected] .
We wish to inform you that we have raised your request and request your confirmation whether you want to cancel or surrender the policy . Please note since the loan was booked in Feb’2020 Policy cancellation will not be with full amount refund .
Regards,
Rimjhim Bathla
Customer Service Team
Aditya Birla Finance Limited
Email from Adithya on 25th June 2020 sent by Vishakha Gopalia
This is with reference to your request towards your Loan account number ABFLCHNPL[protected].
Please note that as per Insurance Policy we are unable to cancel your Insurance Policy.
For further details we request you to please get in touch with your Relationship Manager, Mr. Ramu M
For any queries, please do write to us on care.[protected]@adityabirlacapital.com and we will be happy to assist you.Thank you for reaching out to Aditya Birla Finance Limited. Have a nice day.