I have opened an account (User id – ca068) in alice blue chennai, alwarpet branch on 27/03/2014 with rs. 25000/- axis bank cheque (No. 346693). The account is opened to do equity share trading basis the promise provided daily give tips. However daily tips is not provided. Hence i called upon the office proper response and tips are not provided. I don’t want to continue the trading in alice blue. Hence i sent a mail regarding account closing to [protected]@aliceblue.com and [protected]@aliceblueindia.com on nov. 2014. I have not received revert yet. Hence i met with the manager in person. As per manager saravanan, account should not be closed, the amount has to be subtracted by doing share trading. Due to my financial problems, i have not done share trading.
Last month sep 2018, i received a call from selvarani ([protected], [protected]) representing alice blue. She stated that id proof (Pan card, aadhar card and cancelled cheque leaf are required for equity trading for which my details are unavailable. She send the new joining application from. I resent the form by singing it with 2 copies pan card, aadhar card, 3 months bank statement and cancelled cheque leaf and two photos, all are self attested.
Once again i received a call from selvarani on 10 oct 2018 requesting kyc details. I got a doubt and enquired that kyc details are already available with them. She replied that commodity & equity trading of alice blue got splitted into two separate companies. Zebu trading is doing commodity and alice blue is doing equity. Selvarani is representing alice blue, she stated that all my details are available with zebu. I requested her to provide contact number of zebu company. She is unaware and asked me to get it from online. Hence my doubt increased and asked her managers contact number, she provided as [protected]. I tried this number which is unattended.
I got zebu’s contact number from net which contacted zebus support team (They provided savithri contact number ([protected]) as their representative in mylapore branch. As per the conversation with savithri all my kyc details are available; however my account balance is nil. I got shocked to hear this and enquired the reason for nil balance. I have not received proper response stating that mylapore branch does not have those details and it needs to be enquired with head office, then she disconnected the call.
Thanks & regards
Mohanraj p. C.