I have made a call to ambank customer service on the 9th October 2020 at 1521hrs.. I spoke to a lady officer name Ms Rabiatul. I have called to ask about my housing moratorium extension status. That was my 4th call to ask about my status where I was yet to know my application status. On the 4th call, which was answered my Ms. Rabiatul, she said that my application was approved and I was about to receive my SMS of my application status in 48 hours. I waited for almost 5 days and I was yet to receive any SMS. So I made another call on 15th Oct 2020 and was answered by an officer named Ms. Ira. I got to to know from her that my application wasn’t approved and I was very angry and disappointed when I got know that the information that was given by Ms. Rabiatul was false. I hope action would be taken to Ms. Rabiatul for giving a false information. Thank you.