I was billed for an amount of Rs6124/ dated 21st Feb 2021 and came to know about it after receipt of e bill in march.
It was immediately brought to the notice of Customer Care through their call center as well as by email that no transaction report was sent either by email nor sms which was their SOP. Got an sms on 24th February that the above amount could be paid in installments. I was surprised as mo such msgs had been recd by me earlier and presumed that it was perhaps a system error.
The customer care sent me the receiver n asked me to file an FIR. Upon insistance that I be refunded as it wasn’t my transaction and give their superior officers tel no. as well as email they stonewalled the complaint by asking me to file FIR. No answers were given for non receipt of sms n email alerts, but went on to state that an OTP had been sent by them.
However no OTP had been received by me for that transaction. Further if required I’m prepared to have my cell phone forensically examined for any such OTP or alert recd on my cell number as stated by them.
I shall therefore request you to kindly initiate an enquiry into this matter and have amount deducted to me. I may also add here that I’ve been an Andhra bank Credit card holder since 1987 and have never experienced any issues till this incidence. As a matter of fact consequent upon Andhra Banks merger to Union Bank Ive neither received an ebill from the month of may onwards nor even an sms informing of the payable amount.
D P Dutta
email : [protected]@yahoo.com