This is with respect to APSRTC function of cancelled services and the customer center behavior.
I have reserved ticket on Non AC super luxury service from Narasaraopet to Bangalore for 630/- which start at 4.30PM on January 15th,2013.
As I was sick on the day of travel , have found a better service Indra AC , hence I have cancelled the above booked ticket and booked on this bus for 1130/- which starts at 5PM. The cancellation charges were 160/-.
Before to 30 min prior to journey of Indra AC I was informed saying Indra AC has been delayed by an hour.I retunred home as I have already reched bus depo by that time.
I arrived at bus stop after an hour and was told that Indra service has been cancelled and I have to book ticket on the other non AC Super luxury bus( similar to the one I booked and cancelled) at 6PM.
The ticket costed 890/-.
I was deceived interms of money as I bought the same cancelled service ticket by paying 260 more along with paying 160 rs calcellation charges as I opted a better service as I was ill.
I was delayed with journey by an hour , late to office.
I was not carrying enough money to book super luxury as I was told Indra AC ticket refund will be done by online only as I have booked tickets online. It dropped me trouble I have some how managed .
Later, so far till the date , the money amount for Indra AC cancelled service is not refund.
I followed up with customer center [protected] and APSRTC Narasaraopet at [protected] for more than 5 times.
They always say it takes 2 days to return and they are not ready to take up teh issue on a good pace.
It is not a simple amount 1130/-.
I demand them to return my money along with interest also for all the above extra 260 I paid unnecessary.
Indra AC followup with customer care:
From: [protected]@abhibus.com [mailto:[protected]@abhibus.com]
Sent: Wednesday, January 16, 2013 5:26 PM
To: Swathi Nandanavanam
Subject: Money Refund for Ticket Number[protected]Ticket ID :72982)
Dear Sir/Madam,
Thank you for contacting us. This is an automated response confirming the receipt of your email. One of our agents will get back to you as soon as possible. For your records, the details of the ticket is mentioned in the subject line. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.
Ticket Id :72982
Subject :Money Refund for Ticket Number[protected]
Department : Support
Status : Open
Reported On : 1/16/2013 5:25:43 PM
Thanks & Regards,
Support Team
Abhibus Services(INDIA) Pvt. Ltd.,
1st Floor, Door No.8-2-248/1/7/16 & 17,Lakshmi Towers,
Panjagutta, Nagarjuna Hills, Hyderabad 500 082,,
www.abhibus.com