I am having 3 water heaters at my residence whose 2 yrs warrant expired in oct – nov 2017. I gave at least 2 calls at your customer care in the month of november 2017 to get the amc renewed to which no body renewed. Last call at your customer care was given on 16.12.17 with ref no[protected] and representative told that the amc will be done on 17.12.18 positively.
No body gave a call nor anybody visited my residence to renew the same & i thought that i have choosen the wrong product & now will never give a call to ao smith call center neither i am any more interested for the amc renewal
Surprisingly when all the winters are gone i got a call from ao smith representative mr. Amit ([protected]) on 24.02.18 to get the amc renewed & he felt sorry for the system delay and bla bla bla…
Mr amit told me that representative will visit definitely on 25.02.18 to renew the amc and today again on 25.02.18 the story by ao smith is the same… I have decided now if they will give free amc for one year that too free of cost, i will not take the same
Regards
Gautam gupta [protected]