Abbott Customer Care

[Resolved] Abbott — not taking stock from the distributor

phone
+91 22 6797 8888
+91 832 783415 [Factory]
+91 22 3816 2000 [Corporate Office]
website
www.abbott.co.in
location
3, Corporate Park, Sion Trombay Road, Mumbai, Maharashtra, India – 400071

Dear sir/madam i am the distributor of kolkata all the stocks we are holding are near expiry or non-movable and the company's manager mr anirudh ph – [protected] is not taking back the stock, after repeated conversation with mr tamal that there is loss in gst who will compensate he is giving no reply to us, so tell us should we go legally for this matter, please suggest or do the needful

Abbott India Limited — epilim syrup 100ml

phone
+91 22 6797 8888
+91 832 783415 [Factory]
+91 22 3816 2000 [Corporate Office]
website
www.abbott.co.in
location
3, Corporate Park, Sion Trombay Road, Mumbai, Maharashtra, India – 400071

Sir,
For many years we've been purchasing epilex syrup 100 ml for our child which was of pink color & flavor. But, this time the color is changed i. E. It is colorless/ iight orange due to which my son is not feeling well. I'm sure, there is something wrong with it. It's batch no. Is alc0054 & mfg. Date is may 2017. The bar code is[protected]. So, you're request ed to pl. Look into the matter whether it's fake or original. Thanks!

epilim syrup 100ml

Abbott — syrup color changes – requested

phone
+91 22 6797 8888
+91 832 783415 [Factory]
+91 22 3816 2000 [Corporate Office]
website
www.abbott.co.in
location
3, Corporate Park, Sion Trombay Road, Mumbai, Maharashtra, India – 400071

Sir,
For last 2 years we've been purchasing epilex syrup 100 ml for my child which was of pink color & flavor. But, this time the color is changed i. E. It is colorless/ light orange due to which my son is not feeling well. I'm sure, there is something wrong with it. It's batch no. Is alc0054 & mfg. Date is may 2017. The bar code is[protected]. So, you're request ed to pl. Look into the matter whether it's fake or original. Thanks!

[Resolved] Abbott — medicine returns related

phone
+91 22 6797 8888
+91 832 783415 [Factory]
+91 22 3816 2000 [Corporate Office]
website
www.abbott.co.in
location
3, Corporate Park, Sion Trombay Road, Mumbai, Maharashtra, India – 400071

Hi

Recently, I purchased Insulin (Mixtard Penfil) for an elderly person at Thulasi Pharmacies, Kavundampalayam, Combatore. Later, realised it was not the right one and had to return & replace with the correct one. Unfortuantely, one of the sachet was peeled open and hence shop keeper refused to take back the item. Such mistake could happen to anyone as mafucturing companies keep changing the outlook of the packaging very often these days. On further investigation, the personnel in the pharmacies asked me to provide a written letter to the manufacturer (In this case Abbott Labs) for any refund.

This was the first time I came across a situation wherein a customer has to provide a letter to the manufucturer to get a refund for peeling off the sachet. Though the situation was very unpleasent, I agreed to do so to check if this really is the case across.

Would appreciate, if you could let me know the Return policy of your organisation as in this case wherein the customer accidently peeled off the sachet of the injection and not damaged the penfill item itself

Looking forward to your response

[Resolved] Abbott — batch no.,mfg. date and expiry date missing

phone
+91 22 6797 8888
+91 832 783415 [Factory]
+91 22 3816 2000 [Corporate Office]
website
www.abbott.co.in
location
3, Corporate Park, Sion Trombay Road, Mumbai, Maharashtra, India – 400071

Hi,

Ordered Thyronorm 12.5 mcg – 120 tablets from Medlife and on the sticker on the bottle, date of mfg, MRP, expiry date etc. details are completely missing. Ut is blank and I am now suspicious of the authenticity of the medicines. No bottle can be sold in the market without these details. Request you to please register my complaint against Abbott/Medlife for selling spurious medicines.

batch no.,mfg. date and expiry date missing
batch no.,mfg. date and expiry date missing
batch no.,mfg. date and expiry date missing

Abbott India Limited — complaining about eptoin 100 mg phenytoin sodium tablets

phone
+91 22 6797 8888
+91 832 783415 [Factory]
+91 22 3816 2000 [Corporate Office]
website
www.abbott.co.in
location
3, Corporate Park, Sion Trombay Road, Mumbai, Maharashtra, India – 400071

Chipping observed in eptoin 100 mg tablets (120 tablets bottle pack).
Date of purchase:-
Medical name:- mohan medical stores, ambernath.
Dr. Usha maheshwari from ashwini hospital, ambernath prescribed me for eptoin 100 mg tablets. I am consuming this since last 2 years. I observed same chipping issue in last consecutive 2 bottles.
Hope to resolve this chipping issue.

complaining about eptoin 100 mg phenytoin sodium tablets
complaining about eptoin 100 mg phenytoin sodium tablets
complaining about eptoin 100 mg phenytoin sodium tablets
complaining about eptoin 100 mg phenytoin sodium tablets

Abbott — nepro hp 400mg vanilla toffee flavour

phone
+91 22 6797 8888
+91 832 783415 [Factory]
+91 22 3816 2000 [Corporate Office]
website
www.abbott.co.in
location
3, Corporate Park, Sion Trombay Road, Mumbai, Maharashtra, India – 400071

I bought nepro hp 400 mg as my father is suffering from kidney disease. He is on dialysis. I was surprised. How could a renowned company do like that. I got legs of spider inside the packet.. My father already took half of the powder. I dont know what will happen next.. I appeal to the govt kindly expedite the matter. It will further create problem other patients too.

nepro hp 400mg vanilla toffee flavour

[Resolved] Abbott Laboratories — similac baby formula was infected with worm

phone
+91 22 6797 8888
+91 832 783415 [Factory]
+91 22 3816 2000 [Corporate Office]
website
www.abbott.co.in
location
3, Corporate Park, Sion Trombay Road, Mumbai, Maharashtra, India – 400071

Hi,
I wanted to raise a complaint against similac baby formula, product by abbott laboratories. I was feeding similac neo sure to my 5 month old baby & he usually consumes a can in 4 days;
Around 4 days back we got a new tin can for him, but he got ill next day.. Started vomiting after feeds & was refusing milk. We took him to his doctor & she prescribed medicines but he was getting worse, then we took him to the doc again after a day when he got fever, she prescribed more medicines but his condition didn't improve at all.

Yesterday we realised there was something wrong with his formula.
To our horror we found worm crawling in his formula can.. Product was sealed when brought & expiry is 2019, we never imagined something like this could happen. Upon internet search we realised few such cases has happened before.

Upon contacting the company they are saying it might be our fault, formula might have contaminated after opening. But how can a worm get so big in just 2 days?!
They said they will collect the can in 2 days for sample but upon reading other similar stories i doubt any action will be taken by them.

I am really disturbed & worried about the health of all the infants. It's a very serious matter. Even now my baby jst can't stop vomiting & his fever isn't going down.
(Even after getting new formula for him)

Now we have to take him to hospital at this hour of night 4:00 am. All of this started after we gave him food from that can.

I request you to plz check the quality of their baby formulas & especially those batches which expiry of 2019.

You can get sample from me.
Contact: [protected]

similac baby formula was infected with worm
similac baby formula was infected with worm
similac baby formula was infected with worm
similac baby formula was infected with worm
similac baby formula was infected with worm

[Resolved] Abbott — similac advance stage 1

phone
+91 22 6797 8888
+91 832 783415 [Factory]
+91 22 3816 2000 [Corporate Office]
website
www.abbott.co.in
location
3, Corporate Park, Sion Trombay Road, Mumbai, Maharashtra, India – 400071

I Dilip Kuma Shaw, Mobile No. [protected] on being advised by a pediatric physician of Marti Mangal Pratisthan Hospital I started feeding my new born child "Similac Advance Stage 1".
That on 26.06.2018 I purchased the Similac Advance Stage 1, having Batch No. 1016328( Mfg :24/05/2017, Xp 14/05/2019) in Tin container from a Medical shop namely Moulali Blue Print at 75, S. N. Banerjee Road, Kolkata -700014 having Drug Licence No. 9636S/9646SB under Invoie No. A-0011726 dated 26/06/18. After opening the Tin container and removal of the Tin Sheet Protection cover I took the milk out of the said container and mixed with lurking warm water in a Bottle Feeder and shaking it well a lot of foam was formed on the surface of milk which did not receded even after lapse of 15-20 minutes and when said milk was given to the child to suckle he did not had the same.
That I repeated the processes for number of times but the condition of the milk remain the same as stated above.. As such the child was gave brest feeding for the whole day. That on 28.06.2018 I purchased from another Medical shop namely Jeewan Jyoti the Similac Advance Stage 1 in Plastic container and on using the same I did not had the complaint as stated above.
I therefore seriously apprehend the Similac Advance Stage 1 product which I purchased from Moulali Blue Print is a dubious product which requires to be seriously look into so that the product can be replaced by the company.

Pediasure — found a plastic piece in the pediasure powder chocolate flavour

phone
+91 22 6797 8888
+91 832 783415 [Factory]
+91 22 3816 2000 [Corporate Office]
website
www.abbott.co.in
location
3, Corporate Park, Sion Trombay Road, Mumbai, Maharashtra, India – 400071

I would like to inform you the following for your kind perusal and immediate action that I am using pediasure for my son from past 1 years regularly. I bought a box of Pediasure from a medical shop near my area.
Batch No – 01031MN1
Packed on – 02 / 02 / 2019
Expiry Date – 16 / 07 / 2020

Today on 7th June 2019 I opened the pediasure box to make a frink for my son and I discovered a plastic piece in the powder. This is the very first time I have discovered something like that in the pediasure chocolate flavour powder and was shocked by seeing the plastic piece inside the pack. I was willing to lodge a complaint to the consumer court and other civic authorities but before that I though of mailing it to you. Their are tons of people buying this product for their kids and if something like this is ingested by the kids unknowingly it can cause major health problems and I think you should be concerned about it. Being a mother of a three year old I really want to hear from your side about the complaint mentioned above and I kindly request you to take necessary action regarding this.

Thanking you