Air Asia Customer Care

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Flight from hdy to dmk fd3123 at 01.05.2019
Last flight from dmk to cnx fd3419 at 01.05.2019

The flight to dmk had more than 1 hour delay, so our calculated time of 2, 5h for getting the luggage and checking in again for the flight to cnx was too less. Me and my girlfriend arrived maybe 5 minutes too late at the checkin counter. The staff offered to us to pay more for the first flight at the next day – but we have to pay for luggage again and won't receive any refund. When i said that that's an inacceptable service, because the huge delay wasn't our fault, the staff told me i can complain about that at the supervisor. So we went into the direction she pointed to.

We found the airasia sales counter, and i told the staff at counter 1 what happened, and that i'm not satisfied to pay for their delay. She wanted my previous flight ticket and then she told me about the same offer. I told her that i can't accept that, and that i want to complain about that bad service. Then she interrupt me very rude and told me and with a loud voice that i should listen to her now. I stayed calm, but interrupted her too, and said her with a smile, that for sure i won't buy and flight ticket from a bull* airline again. She kept the flight ticket, and when i take a photo of her to be able to identify her for a later written formal complaint, she got loud again and wanted to deny me taking a photo. Then she called the airport security staff.

When the security staff arrived, me and my girlfriend were on the way to another airline sales counter already. The security staff talked to her, but didn't follow us. That's it.

So we had to take a hotel room for one night, lost time and money, but we won't support that bad service and respectless staff anymore and consider flying with other airlines in the future, even if we would have to pay the double price to avoid airasia.

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Cheated with passangers as they cancelled flight without prior information and not allowed us to Reroute to my flight… I booked my flight for 22Nd June 2019 on schedule departure 17.35PM to Goa.. As my meeting decided for 23rd june.. I have done booking 2.5 Month ago.. but thy suddenly cancled flight and not allowed us to Reroute my flight… They are arranging our flight on 23rd as it is not possible to board because we have meeting on 23rd from 10AM. I am not asking for refund but I am asking about my concern because if I go through for new booking it will provide me on higher amount as price is rising by day by day so please arrange it on priority.. when I ask to call support executive they said approval is pending from higher authority.. now tell me how is the services they providing to customer …

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Hi
I booked a flight through the above and inadvertently made two payments with two separate international transaction numbers.
Air asia responded by saying that my booking only showed one payment yet my uk bank have confirmed there were two.
Air asia then sent me an email just saying they consider the matter closed and that i cannot pursue the complaint but can only contact them if i open a new one.
It is impossible to reach anyone at their customer services as the emails are just returned with "your email did not reach customers services"

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

I make call for flight cancellation i make request to cancel my flight . Your executive told me that he cancelled my flight and i get refund in 7 days and my refund amount was Rs. 17, 374 . Today i received only Rs. 4, 092/- i again called and said to them that i received only Rs. 4, 092/- your executive told me that my cancellation was cut of Rs. 13, 282 . What the hell was that you cut too much cancelation charge and a main thing is that your executive not informed me before cancelation that my cancellation charges will cut, i don't know plz refund my money back to me either i will make big complaint against you

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Hi,

Worst service given by airasia. I had booked flight from mumbai – indore on
11th may. On mumbai airport we purchased meal of 230/-. While travelling
Your staff denied that they do not have any information about breakfast however i have shown the receipt as well. She said they do not have extra mean and then keep on changing her statement. I complaint on airasia customer support and counter as well but no luck.

I have attached the receipt please refund my amount as soon as possible.

Mohit tiwari
[protected]

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

I was been charged 2 times convenience fee. When called customer care they asked me to fill eform and i will get the refund in 72 hrs. I filled that form 1 month back and since then i am following up with customer care but each time i got to know a new excuse and now they are saying to fill the form again and start the process again. Without any solution they are have closed my case 3 times.
I need the refund. It is bogus airlines. It even don't offer free water on flight. They charge even for a glass of water. Will never experience this flight again.

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Hi team, me and my wife returned in flight no fd120 from bangkok yesterday but our luggage didn't come.

Pnr # rv 46yd
1 bag weight – 15 kg jhilam majumder
2 bag weight – 10 kg bedaprabha roy chaudhuri

They have already charged 2800 extra for extra weight but missplaced the same both had money, certficates, documents, very expensive jewellery, cosmetics cloths and other things keys etc. Which is worth more tha 1.5 lacks.

Would request you to please provide a solution for the same. Your ground stuff have shared many update but couldn't provide the solution. Those documents are very important if not delivered by tomorrow i will have to gile a case against airasia.
Regards
Beda
[protected]

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Sir/madam i m a student in singapore, l booked you flight from atq to kul and from there i booked scoot tr453 to singapore but your staff at atq airport didn't let me board after checking and they behaved very rudely, said i can board as this flight will land on different terminal than the terminal from which your scoot will depart, that is t2 of kul so we can't let you board from here, i showed them my visa, my student pass my scoot ticket and requested them that i had my class on 24/6/2019 and i can't miss as i will be fined and need to produce reason certificate for not coming to class, and also i m from middle class family can't afford loss of my two flights that costed me around 40, 000. But they said no you can't, u can only go in airasia from kul airport and that is on 24/6/2019, that itself means waiting there for 20+ hours on kul airport just for same airlines plane, means i can't go on any other plane from therebut yours. But why, what is your policy. I earlier came by your airlines but you this time made me cry in real sense and broke my trust, i pleaded there but no avail there answers changes every time with no logic, once they said from terminal t2 kul you need pass/ malaysia visa to fly scoot to singapore otherwise you can't as t2 and the terminal on which the airasia d7 189 will land are very far apart and you need transit visa for that but when you book airasia then no matter which terminal you are but can fly to singapore, but with other airlines we can't allow you to fly to singapore so hence u can't fly from amritsar. Sir what is logic please explain me. I need clarification and action on respected athuority, and my full compensation of both flights as i was not at mistake, how can i be at mistake, when it comes the talk of other airlines they said u can't, if i book your airline from kul (Malasia) mistake vanishes. U said to me you have to obey us, but are you obeying yourself really, please help me as this in turn will help you. It was, rather it is, such a headache, mental agony i m going through, can't sleep this night becoz of you staffs negligence. U made my nights here restlessas u are wholly responsible for my loss. Plz pay attention. And resolve issue asap. My mobile no. [protected]

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Basically my family and i were travelling from goa to delhi in flight number:i5778 and there was this air hostess whose first name we couldn't see but her surname was smith. She was downright rude to eveeyone and even to my husband. When he asked her why the items on tge menu weren't available, she snapped at him and said that she is not responsiblefor it and told him not to talk her in such a manner. It was not just with my husband, i saw her rolling her eyes and making weird faces when anyone stood up or asked her anything. Being an air hostess she should learn how to treat the passengers in a more polite way.

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

I had booked a ticket (booking no T4SBTH) from Guwahati to Kolkata on Airasia flight no I5 585 on 15th July 2019. The ticket was made on Makemytrip portal, for my children – aged 15 and 6 to spend their summer vacations with their aunt.

We reached the airport by 12:10 pm for the flight which was scheduled to leave at 1:50 pm. At around 12:35 pm, I got a call from my son that though the check-in has been completed, the boarding passes were not issued and they have been asked to wait.

I immediately contacted the airasia counter at the airport. I was attended by Ms. Padmi who asked me if they were travelling for the first time and needed assistance, to which I replied in the negative.

She told me not to worry and everything will be taken care of. She asked Ms. Mary to check at the check-in counter. Ms. Mary returned a little while later and informed that there was no problem.

In the meanwhile, the parent of another 14 year old who was travelling alone had come to the counter. She was also asked to send the child inside the airport.

A little later I checked with my son who told me that the issue was still not resolved. I spoke to Ms. Padmi again and then to Ms. Anita who assured me that she will take care of the matter. She left for the check-in counter.

Sometime later, another airline staff came with a form for the other child who was travelling on his own. But I was not asked for filling any form.

When Ms. Anita came to the window again, I asked her what the status was; she said it will get done. I told her that I will fill the indemnity form, if required.

Some more time elapsed. By now it was 1:33 pm, and boarding should have been complete for the flight to take off on time. But still there was no news of what was happening at the check in counter. Ms. Anita has made one more trip to the counter but could not provide any definite answer. She then told me that someone will call me on my mobile.

It was already time for the flight to depart. My son and daughter appeared with their luggage at the airasia counter. They had been denied boarding.

It was explained to us by Ms. Chandana, a senior employee, that they were not allowed as the airline rule states that children below 12 must be accompanied by a person above 18. She told me that they cannot be accommodated on another flight and that I can claim for refund by going to their website and communicating with their virtual assistant AVA.

My question to the airline and their agent is :

1. Why was a ticket issued in the first place if boarding was not to be allowed? The portal classifies persons above 12 as an adult and did not ask for the age of the adult.

2. Why did the airline take 1 hour to inform the same to me? When I had first approached the airline, I was told not to worry. I could have easily arranged for an acquaintance to accompany the children. In any case, the elder could have travelled alone as per airline rules.

3. The airline says I can claim for refund but both the airline and the agent are passing the buck.

I want a full refund for the to and fro ticket and adequate compensation for the mental agony suffered by the children and us through this ordeal. Question is – what is the adequate compensation for a child’s broken heart?