Amar Chitra Katha Customer Care

+91 22 4049 7417

www.amarchitrakatha.com

India

I booked a one year subscription for Tinkle magazine with Amar chitra katha on their website. I was supposed to start receiving my monthly subscription from September but till date not one has reached me. They say that all the subscription orders are sent through book post, but I am not able to believe that in 2 months, not one of 4 magazine (fortnightly magazine) has managed to reach me. I live in New Delhi, which is not a difficult place to reach for postal department. On complaining, the publication house asked me to pay additional amount so they can send it through courier. This is infuriating since they never mentioned the courier option before or that book posts never reach customers while placing the order for subscription. I want them to resolve my issue or pay me back.

+91 22 4049 7417

www.amarchitrakatha.com

India

Order #[protected]
Ordered books online, showed “in stock”. 2-3 days later, got shipment notice with dtdc tracking number!

Turns out that all of it is fake. After waiting for 2 weeks, tried to track with dtdc tracking number given (M[protected], but got no tracking information!

Since then contacted amar chitra katha many times, but no progress. Most of the time their customer service phone just keeps ringing. When picked up, they admit they never shipped the products, but will neither issue refund, nor do anything to send me the books.

+91 22 4049 7417

www.amarchitrakatha.com

India

Ref : ORDER #[protected]
Item: Tinkle Combo 1 Yr Subscription( 24+12 Issues )
Sku : ACKTNKCOMRENLNK

On June 11th I have raised a complaint by email stating that we haven’t received the twinkle subscription nor digest from 2nd issue of May 2018 onwards.

I got a reply from Gourav Pawar saying that the issue might be due to post and asked to pay Rs.300/- additional for sending the books by courier.

The amount for Rs.300/- was paid on June14 with Bank Reference No. IGADSPWGI0 or Amarchitrakatha order no:[protected] but still we didn’t any twinkle subscription nor digest.

Then again I mailed twice but didn’t get any response, also tried to call the customer care number but couldn’t connect through.

We still haven;t received our twinkle subscription nor digest from 2nd issue of May 2018 onwards.

+91 22 4049 7417

www.amarchitrakatha.com

India

I have placed the below order on May28, 2019. It costed me 15, 000 rs. There was no single correspondence about the order post order confirmation. I tried reching customer service, submitted complaints on their site but there is no answer. Its such a wost support system ACK has. If they dont care about customers they should close the store rather than causing inconvenience to all. Its an epitome of inefficiency, incompetency and highest levwl of negligence. They ahould be brought to justice for cheating the customers and not meeting the business SLAs.

Thank you for your order from Amarchitrakatha. It has been successfully placed and is currently being processed. All Tinkle subscriptions are dispatched by Ordinary post / Ordinary Airmail Post while all other orders are dispatched by Courier / Registered Post. All international dispatches are done by Courier Service. If you have any questions about your order please contact us at [protected]@ack-media.com or call us at Monday – Friday, 10am – 6pm IST.

Your order details are below.

Your Order #[protected]placed on May 28, 2019 10:52:02 AM IST)

+91 22 4049 7417

www.amarchitrakatha.com

India

I had subscribed to tinkle through mysubs website from February. I have not received any issue from the time of subscription till now. I have tried contacting tinkle but no response. Following repeated phone calls with no luck of answering I sent a mail to their customer care email id, even that did not have any reply.

+91 22 4049 7417

www.amarchitrakatha.com

India

Namaste,
I have subscribed for tinkle on october 13th, 2018 with the order number below[protected].

I opted this subscription as a gift for my son.

Item sku qty subtotal
Tinkle magazine 1 year subscription (24 issues) + gifts worth rs. 1000 ackmagoff1 1 rs.849.00
Subtotal rs.849.00

We have not even received the tinkle first copy, at least the subscription correspondence not received. I have brought to your notice by an email sent ten days back. I really frustrated by this non responsive state of amar chitra katha house.

+91 22 4049 7417

www.amarchitrakatha.com

India

Hi
I am getting the copy of my tinkle very late and upon further investigation have found that the delivery has been opened and later delivered to me one week late. Very cleverly the person has opened the bottom of the envelope and took out the copy. Also they have removed the courier tracking sticker so that we cannot trace the person who delivered it.

I am attaching photos which validate my complaint and request you to investigate further and take appropriate action on the delivery process so that subscribers like me don’t get disheartened and our eagerness to receive each tinkle book at the earliest is justified.

+91 22 4049 7417

www.amarchitrakatha.com

India

Amar chithra katha

Order id :[protected]

Ordered and paid for a set of 3 books titled mahabharatha.

The books were supposed to be delivered by 15 june, 1 week after booking.
But till date, they haven't delivered.

Repeated mails and phone calls to their customer care did not yield any results.

+91 22 4049 7417

www.amarchitrakatha.com

India

I booked a one year subscription for Tinkle magazine with Amar chitra katha on their website. I was supposed to start receiving my monthly subscription from September but till date not one has reached me. They say that all the subscription orders are sent through book post, but I am not able to believe that in 2 months, not one of 4 magazine (fortnightly magazine) has managed to reach me. I live in New Delhi, which is not a difficult place to reach for postal department. On complaining, the publication house asked me to pay additional amount so they can send it through courier. This is infuriating since they never mentioned the courier option before or that book posts never reach customers while placing the order for subscription. I want them to resolve my issue or pay me back.

+91 22 4049 7417

www.amarchitrakatha.com

India

Order #[protected]
Ordered books online, showed "in stock". 2-3 days later, got shipment notice with dtdc tracking number!

Turns out that all of it is fake. After waiting for 2 weeks, tried to track with dtdc tracking number given (M[protected], but got no tracking information!

Since then contacted amar chitra katha many times, but no progress. Most of the time their customer service phone just keeps ringing. When picked up, they admit they never shipped the products, but will neither issue refund, nor do anything to send me the books.