Please check your record, I have called so many times to your customer service. But no one get back to me the status yet.
So disappointed with your service!
Hi there,
I’ve called many times to your hotline and also sent an email on 1st Dec 2020 and requested to cancel the house loan repayment arrangement plan. I’ve stated clearly to STOP the processing of the repayment arrangement but no one responded to me. Furthermore, I do remember the agent who called me was Ms Sal, and she did mentioned will give me a call to follow up on this, but no call or message or even email received from your bank.
However, I do receive a letter today regarding the repayment arrangement is agreeable from your management, and the monthly installment from Dec 2020 to Nov 2021 will be RM770, the 347 installments onwards will become RM1090. What the hell??? I already mentioned that to stop the application! I’ve tried to call ambank and send a few emails, but no one responded, then suddenly sent me a letter today and mentioned that your management has agreed???? What the hell is that??? This is more like a CHEATING!!!
Please drop me a call as soon as possible, or I will escalate this matter to Bank Negara or any Consumer Council. Please refer to the information below.
1. Full Name: SAW WEI FUH
2. Identification Number (NRIC):[protected]
3. Contact Number: +[protected] / +[protected]
4. Channel of application (for refinance application) : Tele
5. Date of application: 27 NOV 2020
6. Time of application: around 1600hrs
Regards,
Justin
I have very bad experiences with Ambank Rawang counter and also through phone merely asking about the new note.
In a conclusion, the services I have received from Ambank Rawang Branch it seems like a services from Government sector.
Over the counter, the girl was rude and via phone, I ask about the new note, the answer was do not know… then straight away cut my phone.
I really disappointed this type of services.
To whom it may concern,
I was offered this vehicle insurance through a telemarketing phone call about a week ago. I was told that i am able to cancel this insurance anytime i wished.
I just recently got deducted rm28 from my credit card due to this policy. However, i would like to cancel it and i directly contacted ambank customer service which they then directed me to the insurance company itself.
However, when i called to cancel they mentioned that my vehicle is not registered under their insurance policy and mentioned that there isn’t any information regarding my vehicle so i’m unable to cancel.
The issue is if i’m being deducted how is it possible my vehicle is not registered in their system.
I would like to request the ambank credit department to stop payment and cancel this insurance for me since i’m told that my vehicle is not registered but i’m still being deducted.
Kindly take action on my complaint soonest possible.
Thank you.
Ang. 17/5/2019
My name is mr. Florence john gomez. I am an ambank customer since 2000.
I have an housing loan, savings account, saving accounts for my children and fixed deposits with ambank. Previously i had credit card and also overdraft account with ambank.
I canceled my credit card and overdraft account with ambank due to the bad and irresponsible service by ambank.
Yesterday i went to ambank, shell plaza branch to close one of my fixed deposit account. I went there at around 13:25 (!:25 pm) and got a number 1503 and the number slip states that now serving is 1502. I waited until 14:45 (2:45 pm) and was not served yet. I asked the amabak staff, a lady at the customer number taking counter and she just kept giving me excuses and i actually did not know what exactly she was talking. She was also very adamant and not customer friendly. She just told me that she do not know when i will be served.
I also went and asked another ambank staff, a lady at the far end counter and she also said she do not know when i will be served.
It is very disappointing that your bank give such low quality service. I waited there for 1 hour 20 minutes and did not get served even though my number was only 1 number from the now serving number.
I am a customer at public bank and rhb bank and i receive very good and fast service at both the banks, in any of their branches.
I also had to pay a parking fees of about rm4.00 and not getting my matter done.
It is very shameful that your bank cannot treat customers with speed and quality.
I am holding an ambank savings account no: (Private) my saving account money has been deduct by someone without my knowledge and permission. We ask ambank staff help us to check it. Realize, my account has deducted two times. I call customer service ask me wait. I wait 1 week ready no body call me. I’m very disappointed in this ambank. Horrible thing is we don’t use the card for online shopping or pay for anything just for loan house. Savings account has been deduct the bank never send any massage to let us know…
Dear sirs,
I refer to my credit card statement dated 15/2/2020. I wish to inform that there are two charges which i did not authorise and i have no knowledge of:
1. Interest charge (@retail 17%) $112.85
2. Quick cash finance charge @18% $7.35.
Kindly look into this matter and advise me what should be done.
Thank you!
Mak mun luan
Email: [protected]@gmail.com
Saya noor hafiza fon no [protected] tidak berpuas hati dengan services staff di kaunter.. Kalau asb lambat jangan cakap suruh tunggu… Kalau dah tak boleh cakap je tak boleh kan senang… Boleh pergi ke bank lain.. Dah tunggu berjam jam.. Sampai di kaunter last2 cakap ic tak boleh baca… Apa ni… Macam ni ka services staff dekat am bank pekan baru.. Bukan nya ramai pun custermer… Very poor… Very bad
Hi ambank dept, i’m joaryn lim swee ying who using ambank visa infinite credit card and why suddenly get charged hilton membership fee (Rm 350) which i don’t use the member.in the membership don’t get any free stay. Then can i know rm 350 is for what used? Your staff (Hasisah) is very rude on handling this case on our tele-comunication. Which i don’t agreed on the charged. Pls reply the above issue. Thank you.
I want to complaint about your relationship manager, bell gan who works at am bank branch taiping for her poor customer service and rude attitude towards the customers.
Due to the recent economic recession that leads to a dramatic decline in share and bond price, i am considering dropping the bond i bought previously. On 17th march, i had contacted bell at around 1200 hrs to enquire about the bond price before making the decision.
During that time, i asked her twice regarding the price of bond on earlier withdrawal charges. She told me that earlier withdrawal charges is 6% based on my bond buy-in price in the amount of rm15k (In my case). Despite worrying on the dropping price, i chose to hold onto my bond as her advice.
As the bond price continues to fall, i contacted her again on 18th march 2020 at 1800 hrs to enquire about the early withdrawal charges whether it is based on my bond price or current market value. But i been told that she already off duty, will have to wait till tomorrow morning to check on the pricing and to understand further. She responded to me in the next day at around 0900 hrs, but the information given was different from what she told me earlier. The charges are calculated based on the current market value. There was no reasonable explanation from her. She just mentioned that she overlooked and trying to push her responsibilities by saying that she already asked me to withdraw if i insist to take out the money. Due to her ‘overlook’, i lost more for trusting her and never withdraw my money earlier. I am wondering why as a experienced banker, she has such degree of mistake.
Based on the contract, either my mother or i can withdraw the amount at any branch. Hence, my mother went to the branch located at taiping for the withdrawal. When dealing with bell, she treated my mother with a very rude attitude. This was unforgivable. May i ask is this the way your staff to treat a customer?
On 20th march 2020, around 1700hrs, i asked her the net amount i was able to get back after all deduction as i am not sure whether there is additional charges or not in earlier withdrawal and i got my reply at 0900hrs, that 19th pricing yet to release and asked me wait til afternoon or evening. However, i get the pricing on 19th march 2020 at 2245hrs. She as a banker; as a insider, she told me she did not know the pricing as at 19th march 2020, until 1400hrs she unable to calculate for me yet she scolded me that she as a “front liner” & was in stress as take her life at risk at this moment but i am not considerate about her. She never tried to calm down and explain to me patiently that need to wait for the official receipt or pricing just can know the exact amount at first and now she blamed that i never think from her perspective.
I am extremely disappointed with her unprofessional behavior.
Please respond promptly on this matter. Thank you