AmBank Group Customer Care

+60 3 2167 3000

www.ambankgroup.com

Level 48, Menara AmBank, No. 8, Jalan Yap Kwan Seng, Kuala Lumpur, Malaysia – 50450

I have very bad experiences with Ambank Rawang counter and also through phone merely asking about the new note.

In a conclusion, the services I have received from Ambank Rawang Branch it seems like a services from Government sector.

Over the counter, the girl was rude and via phone, I ask about the new note, the answer was do not know… then straight away cut my phone.

I really disappointed this type of services.

+60 3 2167 3000

www.ambankgroup.com

Level 48, Menara AmBank, No. 8, Jalan Yap Kwan Seng, Kuala Lumpur, Malaysia – 50450

Hi there,

I’ve called many times to your hotline and also sent an email on 1st Dec 2020 and requested to cancel the house loan repayment arrangement plan. I’ve stated clearly to STOP the processing of the repayment arrangement but no one responded to me. Furthermore, I do remember the agent who called me was Ms Sal, and she did mentioned will give me a call to follow up on this, but no call or message or even email received from your bank.

However, I do receive a letter today regarding the repayment arrangement is agreeable from your management, and the monthly installment from Dec 2020 to Nov 2021 will be RM770, the 347 installments onwards will become RM1090. What the hell??? I already mentioned that to stop the application! I’ve tried to call ambank and send a few emails, but no one responded, then suddenly sent me a letter today and mentioned that your management has agreed???? What the hell is that??? This is more like a CHEATING!!!

Please drop me a call as soon as possible, or I will escalate this matter to Bank Negara or any Consumer Council. Please refer to the information below.

1. Full Name: SAW WEI FUH
2. Identification Number (NRIC):[protected]
3. Contact Number: +[protected] / +[protected]
4. Channel of application (for refinance application) : Tele
5. Date of application: 27 NOV 2020
6. Time of application: around 1600hrs

Regards,
Justin

+60 3 2167 3000

www.ambankgroup.com

Level 48, Menara AmBank, No. 8, Jalan Yap Kwan Seng, Kuala Lumpur, Malaysia – 50450

So bloody slow process of repayment assistance..request made before the moratorium ends..still on processing till December..I’ve called for 6 times to follow up, in the end the customer service is helping to resubmit again..my loan is finishing soon..definitely will try to avoid from getting any loan from this bank..

+60 3 2167 3000

www.ambankgroup.com

Level 48, Menara AmBank, No. 8, Jalan Yap Kwan Seng, Kuala Lumpur, Malaysia – 50450

Please check your record, I have called so many times to your customer service. But no one get back to me the status yet.

So disappointed with your service!

+60 3 2167 3000

www.ambankgroup.com

Level 48, Menara AmBank, No. 8, Jalan Yap Kwan Seng, Kuala Lumpur, Malaysia – 50450

I wait for more than one hours to just wait for opening a bank account but i feel so disappointed and couldn’t wait anymore because i really dont know how long should i wait some more. I wait for an hour for my queue and finally is my turn but the staff tell me that she dont know to do… Ask me to wait for another staff who still have 2 more customers on his hand. Why?. Customer service always not enough staff and the number i queue is dont know to do..

+60 3 2167 3000

www.ambankgroup.com

Level 48, Menara AmBank, No. 8, Jalan Yap Kwan Seng, Kuala Lumpur, Malaysia – 50450

I have made a call to ambank customer service on the 9th October 2020 at 1521hrs.. I spoke to a lady officer name Ms Rabiatul. I have called to ask about my housing moratorium extension status. That was my 4th call to ask about my status where I was yet to know my application status. On the 4th call, which was answered my Ms. Rabiatul, she said that my application was approved and I was about to receive my SMS of my application status in 48 hours. I waited for almost 5 days and I was yet to receive any SMS. So I made another call on 15th Oct 2020 and was answered by an officer named Ms. Ira. I got to to know from her that my application wasn’t approved and I was very angry and disappointed when I got know that the information that was given by Ms. Rabiatul was false. I hope action would be taken to Ms. Rabiatul for giving a false information. Thank you.

From,
Rupashni Vatumalay

+60 3 2167 3000

www.ambankgroup.com

Level 48, Menara AmBank, No. 8, Jalan Yap Kwan Seng, Kuala Lumpur, Malaysia – 50450

I had forgot my online login password, walk in to branches for help but being tell that they unable to reset the password for me I need to call to call centre to do it. Then fine, I call but the line is no one going pick up for 3 days different timing just wait and wait on phone by the phone operator service. Till now I'd more than 3 day my bank account online login block… Unable to reset password and log in.

+60 3 2167 3000

www.ambankgroup.com

Level 48, Menara AmBank, No. 8, Jalan Yap Kwan Seng, Kuala Lumpur, Malaysia – 50450

Saya noorakma binti abdul razak dari ipoh, perak
Pada 27 / 7 / 2015, 11. 40am, saya pergi ke ambank greetown ipoh perak. Itu adalah pertama kali saya ke sana kerana ia dekat dgn tempat kerja saya
Saya memang rasa marah dan x tak puas hati dgn dua staff dari sana, mereka sangat rude dengan customer
Sy masok kesana n mencari untuk menekan nombor untuk membuat pembayaran kereta dan ada seorang staff indian tinggi lampai berjambang berbaju kot dan nama nya mr anathan (Pertanyaan dari staff kaunter pembayaran) dan sy bertanya padanya ingin membuat pembayaran dan die tunjuk mesin nombor itu. Saya yang masih tidak tahu mana nak tekan bertanya semula padanya hendak tekan yang mana dan die berkata "patotla lama" dan saya terpinga. Dan dia berkata "you should learn and i want you to leran!"dengan nada sindir. Itu ke staff yg patot syarikat ambank tunjuk kan.
Sy customer bukan pekerja!
Dan seorang lagi staff dr ambank greentown
Security gemok kulit gelap sedikit, nama sy tak pasti.
Sy dan tunang saya sedang tengok phone dan datang security kurang ajor nie sound "phone tak boleh guna ye" dan saya tengok sekeliling semua sedang menggunakn telephone bimbit. Bila saya pandang belakang mr. Anathan dan that security sedang tersenyum sindir
Saya jadi marah dan bangun suruh security itu bagi amaran pada customer lain tp sebaliknya dia hanya pandang dan berpaling. Sedangkn mr. Anathan juga menjawab panggilan dalam jam 11. 50am, dia sndiri boleh pkai phne kenapa tidak customer dan tidak ada signboard no phone
Saya harap pihak tuan dapat mengambil tindakan terharap manusia 2 orang ini. Mereka sangat rude. Saya customer!
Saya juga belajar adap terhadap customer
Sy tahu spp (Standard people practice)
Terima kasih
[protected]

+60 3 2167 3000

www.ambankgroup.com

Level 48, Menara AmBank, No. 8, Jalan Yap Kwan Seng, Kuala Lumpur, Malaysia – 50450

On 19/6/17, almost to 6pm, using cimb card i tried to withdraw rm1250 from ambank atm inside 7-11 pinggiran gombak.. My balanced in acc had been cut but no money out from atm.. Call ambnk cust serv, made a report for me, and i must wait 7working days, which hari raya in the same week.. Never mentioned at me to make a report at cimb, so i didn't report.. Untill now, after hari raya, 28/6/17, i didnt get my money.. I wanna see any compensation shall i received or not for their problem.. Not my fault at all.. Thank you because ambank purely sop follower, even hari raya is coming, no empathy or reconsidering current situation.. Thank you ambank, wish u get iso for your sop dedication.

+60 3 2167 3000

www.ambankgroup.com

Level 48, Menara AmBank, No. 8, Jalan Yap Kwan Seng, Kuala Lumpur, Malaysia – 50450

As credit card customer of ambank i received a statement for the mth of june 16 indicate 2 payment omitted in sept 2015 which is almost 6 mth ago. Now they demand for payment without giving the cust to check through on the said transaction whether valid or not…but now start charging late charges. My Question is how many o[censored]s still keeping our receipt of payment for the last 6mth? If we didnt pay they charge late charges if they make mistake not putting in the transaction also charge late charges. Do u think is fair for cust? All this years maintain card with them never have late charges, first time in April 16 when cal they promise reverse in next statement..but in may 16 statement instead of reverse they charge again late charge for the late charge in april…now they reverse the May late charge but not april which is the actual late charge. That means they only reverse their mistake in may but never attend to the customers req. DO NOT APPLY ANY CARD FRM AMBANK AS THEY CANT BE TRUSTED AND NOT CUSTOMER FRIENDLY..LOOK AT THEIR DIRTY TECHNIC INSTEAD OF RESERVE CHARGE THEY CHARGED AGAIN AND REVERSE THEIR MISTAKE ONLY…THEIR STATEMENT MENTION ANY DISCREPANCY MUST NOTIFY IN 14 DAYS BUT THEY NOTIFY CUSTOMER ONLY AFTER 6 MTH…WHAT A DOUBLE STANDARD..WHAT IS THE PURPOSE OF THAT CLAUSE IN YOUR STATEMENT?…TILL NOW CANT RECTIFY MY PROBLEM. ASK ME TO PAY FIRST TO AVOID LATW CHARGES BEFORE PROVIDE PROOF OF PURCHASE. WHAT A LOUSY BANK WITH LOUSY SERVICE…
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