I have given my i phone 6 for service centre regarding two blue dots on display, which is a common and simple issue, they didn't solve that issue, instead they give another problem, which is much bigger then first one, they broke my touch pad and they are not responding to my calls.
I gave my Mac book pro mid of 2012 model issue was my laptop was not working, they check my Laptop and informed me to take your laptop, they told you have given to some one and some parts are missing. I asked them can I know the name of the part which is exactly missing from my laptop. They told not parts but some screws are missing with out screws they can't repair. I got pissed off. Very poor customer service.
Hi,
I own a MacBook Pro and within the 1 year warranty, 1st time Motheboard was replacd, 2nd time there was a problem with MIC, 3rd time now my HDD has to be replaced. I dont know where do i contact. Has apple given me a crap piece? i never expected this from apple.
My number is – [protected]. email- amar.[protected]@gmail.com
I have an iPhone too which has been replacaed due to some charging defect.
Whichever Apple product i received had defects.
I seriously lost faith in Apple.
Please tell me how do i file a consumer case, because i want a fresh new laptop.
a smaller defect is acceptable. but day by day every other part is being noticed as defective.
I see your manager rude towards customer . In Mantri mall branch bangalore . We regulars visit KFC . Now we feel not to go to KFC because of bad attitude shown there .
I am supposed to have a 3-year AppleCare extended warranty on my MacBook laptop made by Apple. This is needed as the hard drive has crashed and needs to be replaced. However, for the past one month Ample Technologies in Bangalore has been giving me the run-around and refusing to service my equipment. At times they insist that I have to bring the laptop to them, and at others that they will supply a new drive and it is my job to put it in the machine. A significant problem is that they have no one available on the phone who speaks passable English or Hindi.
And oh, by the way, I have also given up in frustration after calling Ample many times about getting an upgrade to Mac OS X 10.5. They refuse to send me a quote.
By the way, having lived in the U.S. and having had similar problems there, I know how AppleCare support is supposed to work — the company arranges for your equipment to be shipped to their support location at *their* cost, and arranges all necessary repairs. Here in Bangalore I'm paying the same amount but for zero service. Someone should tell Apple.
Summary: STAY AWAY FROM AMPLE TECHNOLOGIES — THEY ARE FRAUDS.
RAF NO: SMK984811(Date:02/07/2016)
RAF NO: SMK980300(Date:26/06/2016)
One key was not working. Given the device in their service center at koramangla(near sony world). While taking my device, they told the diagnostics charges of Rs:1250 are applicable. After diagnostics, they said they would call me if any additional payment has to be made, which was fine with me. I got a message by evening that the device has been serviced. The very next day while collecting the device, they asked to pay Rs:2000/- which they clearly didn't mention prior. What kind of business asks for additional money prior mentioning/quoting it? While checking the keyboard, one guy was pushing me to do it soon. Being an apple authorized service center, i just checked few keys as the guy there was pushing me and payed:Rs2000/ and went home.
(Note: Initially, I was ready to pay Rs;1250/- as mentioned by them, but they insisted and threatened me that the device won't be given until I pay Rs:2000/- . To save my time and leaving their way of doing the business to their destiny, I just paid and took the device)
However the very next day, keyboard started giving me problems. This time it is couple of other keys which were not working. Now whom should I blame this issue? Instead of just one key, now it is other keys which are not working.
When I went again to them they are asking me to pay:Rs13954.69 for replacement of the top case on the macbook pro.
In detail, this is their statement in the mail:
"Checked and found keypad not working intermittently, and few keys
responding automatically.Tried SMC and pRAM reset same issue.Tested
with known good OS-still same issue.Ran AST-All tests passed.However
observed issues in keyboard manually and customer submitted for same
issues multiple times.hence need to replace device Keyboard with Top
case enclosure which includes Battery has to be replaced to check
further.Service charges not included since customer paid in last service"
If they have done a pathetic job the first time, how they are eligble to take:Rs:2000 instead of Rs:1250?(The last line in their statement above about service charges includes only:Rs:1250)
Please understand that this is not about Rs:750, but it is about their way of doing business without communicating prior. Also making me to trip to their service center multiple times which costs me my time as well.
Also in their detailed statement above, refer the words "to check further". What does this mean? They have no confidence that the issue will be resolved even after replacing the parts. They are just doing the things on trial and error.(my view) and making the customer pay multiple times.
What I want:
I want my macbook pro returned with the original condition as on 26/06/2016 where only one key was not working, before giving to them, and return the additional:Rs:750 they have taken in the name of repair which clearly was a pathetic job. I don't even want them to pay any additional thing for wasting my time. Let them have Rs:1250 for the diagnostics which was clearly communicated and I was ok with it.
Hello,
I'm very disappointed by the service and support provide by Ample Technolgies India.
I had given my phone for service on December 26th, 2017 and following up with the customer care service every other day. The response I get are very unsatisfactory.
The device is covered by accidental insurance policy(promoted by Ample) and for the claim I was promised that the process will take maximum of 8-10 working days.
I'm sick of following up and every time I call there is no genuine update on the status.
After following up too many times on 07.02.2018 I receive an update saying insurance is approved and difference in amount I need to pay for the service will be shared.
On 08.02.2018 I call to get update on "difference amount" the story has changed and I was told the same update I got 20days back. This is very frustrating thing.
They are not even providing estimated date also, even after so many follow up through phone and mail.
I visited the Ample i care service center at RT Nagar, Bangalore today, as my Macbook Pro was not working. I was asked to take a backup of my hard drive by buying a HDD USB cable to connect to my detached hard drive by myself. The reason they asked me to buy the cable myself is because they did not have it.
I faced a similar problem with my laptop a year ago and a service center in Delhi (where I was at the time), provided me with the cable themselves.
It is expected for an apple service center to have all the equipments necessary to do their job to fix an apple product. I am extremely disappointed that a customer was suggested to buy an accessory that a service center should provide. Please find a solution to this as a customer should not be made to incur extra costs on a cable that would come to use only once, but would actually help icare if they have it, to spare themselves from such complaints in the future.
Please try to rectify this problem as soon as possible.
Thanks
Best,
Deepa T.M.
Dear Friends don't go Ample service centre it's layers I give my iPhone 6 to service next day I revived call your product ready to delved but I see only rest my device I issue same problem I request all my dear friends don't go
Pardeep kumar
[protected]
I purchased the phone from qatar 5 months back and my brother used this phone for browsing purpose only and now i am using the phone for nearly 2 months and i have found an issue regarding the earpiece crackling sound. I took my phone to the service center which is 150 km away from my home and the service was good at that time and it is confirmed by the service center guys that my phone is having an issue and they send it to bangalore and the bangalore service center has found there is no liquid damage or anything in that phone. That means its a manufacturing issue and i have talked several times to the service center that to replace my phone. Now i got a mail that they are going to change my display due to earpiece problem. After seeing this i called the service center and i told them it’s your issue and you must replace the phone and i have almost 7 months to end my warranty. When i contact them they told they have already shipped my phone. See if this was an apple store they will definitely replace my phone. I have been using apple devices for nearly 7 years and i have replaced the phone in germany due to their issue. But here i am not blaming apple because the ample technology guys is playing a big game here. If they replace my phone they will not get anything and if they repair my phone then they will get a percentage from apple. This is only happening because it is india. That’s why these kind of cheating is happening here. So please guys don’t give your phone to this service center. If you have anyone abroad then send them your phone and show it to apple store. The problem will be solved and you will get what u payed for. So please apple cancel their authorisation and open an apple store here.