Ample Technologies Customer Care

+91 80 6771 0000

+91 80 3089 9000

ample.co.in

91/1, 6th A Main, 10th Cross, R T Nagar, Bangalore, Karnataka, India – 560032

My iphone 6s is stopped functioning and been surrendered in icare service center for repair, and the product is under one year warranty. But they rejected the warranty saying the product had a crack in the rear camera. Which had happened long back and the camera was functioning well and it has nothing to do with device failure. I don't want the camera cover issue fixed i want the phone in working condition, which they agreed to do only with paid service.

+91 80 6771 0000

+91 80 3089 9000

ample.co.in

91/1, 6th A Main, 10th Cross, R T Nagar, Bangalore, Karnataka, India – 560032

Hello,
Greetings!!!
RAF No: BLR1310960
I had purchased an iphone SE on 30/06/2017, the "out of the box" phone was unable to activate. I tried it for two days and contacted apple customer care for the same, they suggested me to upgrade the OS and activate via itunes, which i tried for two more days i.e. untill 04/06/2017 where eventually things dint work, the phone however now had a new issue it was stuck between software upgrade. I visited Ample customer care at RT nagar bangalore on 04/06/2017 and explained the same.
1) The executive took the complaint as " phone stuck at recovery mode" which was not the actual issue. then asked me to wait for 1 hr for rectifying the issue. after the check he confirmed that there was some issue with the device and it'll be sent to apple service center, when asked for a standby device, he gave me Ample customer care number[protected] and said to ask for the same there.
2) when called for customer care, they are saying it's in the hands of service center and for "recovery stuck" kind of issue a standby device cannot be provided.
3) when asked for contact details of right authority with whom i could speak about my issue, neither service center nor customer care executive are providing me with the same.
4) the issue is from day one of purchase, i.e. 30/06/207 (do check the case history) but the concerned executive from customer care says "they are concerned only from the date from which the device is received its only been two days now, wait for two more" now i need to wait till 10/06/2017 just to know the status of the device. there is no guarantee of the repair/replacement within that also.
already i am out of communication for 6 days, now they are asking me to stretch for 4 more days, is this what we get even after paying such ransom??

I am definitely taking this issue to apple customer care and also consumer court if things doesn't happen.

+91 80 6771 0000

+91 80 3089 9000

ample.co.in

91/1, 6th A Main, 10th Cross, R T Nagar, Bangalore, Karnataka, India – 560032

I bought in two of my perfectly working (But declining battery) iphone6 for battery replacement. I get back my one iphone6 with the battery replaced but with the front speaker and front camera not working. I immediately sent a message to them saying the same. When i go back asking them to fix it, i am told its not their frigging fault and i have to pay for the mess they made on my iphone??? Obviously its their way to rip people off more money to service their apple products! No thank you, i'll use a bluetooth earphone and wait for an upgrade later. Never going back to ample icare ever again. Pathethic service!!!

+91 80 6771 0000

+91 80 3089 9000

ample.co.in

91/1, 6th A Main, 10th Cross, R T Nagar, Bangalore, Karnataka, India – 560032

Raf no. Seb1329474
Above here is my ref number. I hv given my phone for accidental insurance coverage on 24th july. I hv received a mail saying i will b getting a credit note only. Dan after no response form ample. Every time i call executives says u ll b getting ur credit note dis week. Now even i m not getting reply to my mail. Ample care is simply looting people. I[censored] can't meet ur target better stop ur service. Don't bother customer unnecessaryl. I would suggest people to not to go with ample insurance. Its a waste of money and time.

+91 80 6771 0000

+91 80 3089 9000

ample.co.in

91/1, 6th A Main, 10th Cross, R T Nagar, Bangalore, Karnataka, India – 560032

One of my iphones developed a charging issue and was dead when i gave it to the koramangala-forum mall ample technologies, an apple authorized service center. Two days later i was intimated through mail that there was an issue of liquid trace and was shown by an indicator. So the "ample technologies" were suggesting that the mobile was exposed to water/fluid, which wasn't the case and i was sure that something wasn't right. Notwithstanding, the guys also gave me a quotation for a new mobile, stating that the warranty is void, despite the mobile being 5 months new. I took my mobile to a roadside service center and it turns out to be a battery problem. On replacement of the battery, the phone works like charm. Wondering why apple would call it a motherboard issue?? Scam is the only word that came to my mind. Apple india also wasn't of any help as they said that "none of the devices sold by apple are from apple directly, but from authorized resellers". An eyeopener indeed. This indeed has a greater bearing because, if the same would have happened in the us, a replacement is provided free of cost with no-questions asked. Infact, we pay more in india per piece but such deficiencies in service.

+91 80 6771 0000

+91 80 3089 9000

ample.co.in

91/1, 6th A Main, 10th Cross, R T Nagar, Bangalore, Karnataka, India – 560032

My macbook air laptop was broken accidentally.
I had taken ample insurance during purchase of laptop. They said that all damages will be covered under insurance.

I applied insurance claim on 20th aug 2018.
After i made several followup with ample insurance customer care executive,
I got below reply on 5ht sep 2018.

Exclusion 5: loss or damage caused by gross negligence

I don't understand the purpose of insurance. They are real cheater.
Do not go with this insurance when you purchase any apple product.
Not worth for money, completely waste.

+91 80 6771 0000

+91 80 3089 9000

ample.co.in

91/1, 6th A Main, 10th Cross, R T Nagar, Bangalore, Karnataka, India – 560032

I got the battery replaced under raf no. Igm1704090 yesterday (Wednesday, 19th of sep'18). I restored my phone from the backup and realized that the ear speaker is not working. I spoke again to the apple support and brought back today for checking at ample service centre in gopalan mall on old madras road. Now, they are informing that there is a hardware problem and now the screen needs to be replaced, which will cost me inr 17k. The reason given by apple support was that "at the time of battery replacement, i had agreed and signed that hardware issues from battery replacement will not be apple's responsibility".
Horrible customer experience, my iphone is ruined due to the negligence at the time of battery replacement and they are expecting me to cover it by paying additional money. I want ample technologies to own up this issue and get my iphone rectified.

+91 80 6771 0000

+91 80 3089 9000

ample.co.in

91/1, 6th A Main, 10th Cross, R T Nagar, Bangalore, Karnataka, India – 560032

Arma technology – pondycherry — arma technology – fraud company do not work with this company

Arma technology is no. 1 fake and fraud company in pondicherry. Allwell solutions done projects from this company because of this company director prasanna request to do the projects. We billed rs. 125000/- at the end of project in the month of december 2017. Still now he paid our bill and not responded and cheated us.
He sent 8 months pod cheque and we put the cheque in bank they says there is no account in the name. This is the no. 1 fraud company.

So please do not work with this company.

Regards,
Sara

+91 80 6771 0000

+91 80 3089 9000

ample.co.in

91/1, 6th A Main, 10th Cross, R T Nagar, Bangalore, Karnataka, India – 560032

I called to complain about management at the newbern location in raleigh nc. 1260 partin rd… Which is a new location. Tamarra a specialist keeps hanging up the phone on me while im trying to clear a customer complaint issue. While i was speaking with her december 7, 2018 between 4pm – 5pm she got really nasty with, and unprofessional and hang up the phone on me.in customer service… The customer is always right… And if i was being rude… Tamarra is suppose to forward me to member of mangement. Not continue to hang up on me. I need for someone to respond to this inbox asap that can do something about this, and my initial complaint.

+91 80 6771 0000

+91 80 3089 9000

ample.co.in

91/1, 6th A Main, 10th Cross, R T Nagar, Bangalore, Karnataka, India – 560032

Hi,
I have started to face network issuse immediately after opting for battery replacement scheme. My phone worked all fine before that, because of your service centres faulty service i am unable to use my phone. When i visited the service centre at mantri mall they just washed there hands off and asked to pay for diagnosis and service charge. My phone was working fine and it was not tampered that why you accepted it under battery replacement and after replacement when inam facing network issue you are telling device is out of warranty and i will have to pay service charge?
Please tell me why should i pay for your faulty service.