B.E.S.T. Undertaking Customer Care

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Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba, Mumbai, Maharashtra, India – 400001

Few months back bus route nos. 336 and 337 were cancelled !!! I was shocked…These routes were very efficient…and these 2 routes were one of the oldest routes ( more than 30 years !!!).
I stay in Hiranandanai, Powai and the only bust to go to Ghatkopar is 392 ( which has an erratic frequency ). And this bus goes inside the Hiranandani complex hance the persons that want to go to Ghatkopar from Panchkutir and Hiranandani stops ( on the Adi Sahnkaracharya Marg ) have no buses !!!

My question is how could you remove thses 2 buses ???????????????????????
This is UNFAIR…I would suggest to introduce these routes ( 336 and 337 )…if not a long circular route then s shortetend one …It is a nightmare to go to the Ghatkopar in the peak hours from here..

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Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba, Mumbai, Maharashtra, India – 400001

To Concerned authority
Sir/Madam

We are completely fed up from 63 bus driver and conductor's behaviour of not stopping bus at Gandhi Mkt. stop (near Maheswari Uyan) between 8.35 am to 9.25 am even though 1/4th bus is empty, only 3-4 people are standing in the bus, even though we wave hand from far to show sign of stopping, even only 1-2 girls are standing

Some times guys climb in running bus which females can't do and its dangerous for their life and if someday anyone gets hurt badly only 63 bus will be held responsible in case and evidence will be all passangers waiting on Gandhi Mkt. stop as wht can normal ppl do when they are getting late for office and can't afford taxi

When all others bus can stop whats the problem with 63 no. bus cud u pl. tell me? and it is the only bus to lower parel

also request u to put 1-2 more buses as bcoz of bridge construciton of SION frm 10 mins frequency has become of after every 30 mins and then also the bus does not stop

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Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba, Mumbai, Maharashtra, India – 400001

Sir,
Yesterday, i.e. Saturday, 14th February, 2009, around 9.45 pm, I was standing at Bus Stop Near Railway Station Platform No. 6, Borivali ( East ) to catch Bus No. 209 which ply from Samata Nagar, Kandivali to Sudhendra nagar, Dahisar (East). After arriving the Bus no. MH 01 LA 0169 to the above mentioned Bust Stop, the Bus Driver has started the Bus immediately after boarding by 1 person & there were other 10 persons waiting for their chance to board the Bus. When all the persons has souted on Bus Conductor & Bus Driver, the Bus Driver has stopped the Bus & the remaining passengers have boarded on to the Bus.

After boarding to the Bus, when I have asked to the them, why they have not stopped the bus till all the passengers board the Bus ?. The Bus Conductor has told us that he has given signals to Driver, but this was a Driver's mistake. When we have enquired with Driver, he has enformed us that I can't see properly that's why I have not stopped the bus till all the passengers board in to the bus.

My bus ticket no. is[protected] for Rs. 5.00 ( 4.85 + 0.15 ). This is for your ready reference.

I appeal to higher authorities at BEST to please investigate and look into this matter. Please ask your staff to show courtesy to halt the bus and carry passengers at least when there is some place.

Regards
One offended passenger on Samata Nagar – Sudhendra nagar, Bus Toute No. 209 ( Borivali – East Bus STop)

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Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba, Mumbai, Maharashtra, India – 400001

The service provider acknowledges that the bill is excess due to faulty meter reading by their person. However the bill continues to show the excess amount for a 100 sq ft office used by only 1 person 3 times a week (Rs.115, 000/-)

Pls advise

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Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba, Mumbai, Maharashtra, India – 400001

I am a commuter travelling daily from Malad (W) to Saki Naka by BEST. Recently the route of 488Ltd was changed and now there is no direct bus between these two locations. The route of 388Ltd was also changed similarly last year.

Request you to consider the problem and start a direct service again.

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Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba, Mumbai, Maharashtra, India – 400001

BEST undertaking, Mumbai

Attitude of STARTER / CONTROLLER
Sir,
On GHATKOAPR (E) STATION – GARODIA NAGAR ROUTE (i.e. GARODIA NAGAR), the bus frequency is very less. Only 2 bus ply on these route (406, 404) with an average time interval of 30-45 mins. During peak time, STARTER KEEP THIS BUS WAITING AT LAST STOP FO 15 – 20 MINS & SENT BOTH THE BUSES AT SAME TIME, SO PEOPLE HAS TO WAIT FOR 30 -45 MIN FOR BUS AT STARTING STOP, FOR BUS ROUTE WHICH IS HARDLY 15 MINS BY WALKING, SO PEOPLE ARE FORCE TO TAKE SHARE AUTORICKSAW, STARTER / CONTROLER ARE FAVOURING SHARE AUTO BECAUSE OF PERSONNEL INTEREST, SO WE REQUEST PRAVIN CHHEDA TO LOOK INTO THE MATTER & HELP US TO RUN BEST BUS SMOOTHLY. ALSO REQUEST THE MANAGEMENT THAT INSTRUCT THE BUSES NOT STOP AT LAST STOP INSTEAT THEY SHOULD BRING BUS DIRECTLY TO STARTING STOP, SO THAT ATLEAST PASSENGER CAN SIT INSIDE THE BUS & WILL NOT TAKE SHARE AUTO. it is simply not possible to board these buses due to heavy crowd in bus. However, during off peak period (say early morning or afternoon time) when buses are quite empty, most of these buses dont halt at bus stops on aforesaid road (courtesy – double bell given by conductor). Before bus reaches the bus stop, conductor gives double bell indicating driver not to stop bus and hence driver stops the bus either at some distance before or after bus stop (only for passengers to get down).

On some ocassions, conductor keeps on saying that "another bus is coming from behind, please leave this bus", but no bus comes.

I appeal to higher authorities at BEST to please investigate and look into this matter. Please ask your staff to show courtesy to halt the bus and carry passengers atleast when there is some place.

Regards
One offended passenger on GARODIA NAGAR ROUTE

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Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba, Mumbai, Maharashtra, India – 400001

i m a regular traveller of BEST bus no. 512, 523, 522 (newly started) from Airoli. The bus drivers and conductors in these buses start the buses without all the people getting into the bus, even when the buses r empty.
Yesterdays incidence, i got into bus no. 522 from Bhandup pumping stop, where the bus driver started the (empty bus), when 3-4 people were about to get into it. When i brought this to the notice of conductor, he said, its not my mistake, u tell the driver. what irresponsible behaviour is this?????? when i told the same to the driver he also behaved in the same manner, as if he didn't care!!!
I think u need to train all these BEST officials to be polite and more human and follow proper rules and regulations… the attitude of these officials needs to be changed. a humble request to look into this seriously. i felt the need to infom this to ensure safety to senior ctiziens, pregnant ladies especially. My own sister fell down from a 523 bus and she was pregnant. Please take some immediate actions, so that people can travel safely…

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Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba, Mumbai, Maharashtra, India – 400001

This is with regard to the irresponsible behaviour of the conductor of Bus No. 231 at Juhu Bus depot. At 4.30 pm when we went to Juhu Bus depot there was a 231 bus standing there. The public went and sat inside after 15 mins. another 231 bus (5141) went ahead. So everybody sitting in the initial bus ran to catch the second bus. The 231 bus didn't even halt for 2 mins. and started moving . What do the BEST people expect that peole should jump in a moving bus. I was left out as I am not a citizen who pushes other public and jumps in a moving bus.

When i requested at Juhu bus depot to give the name of conducter they just started ignoring it. Hence my colleague who could manage to take the bus, pointed out the same point to the conductor (Batch No: 25253)was least bothered to give any explanation.

We are citizen of this nation and if public transport does not give us proper service how will people be motivated to use it. It is a kind request to take proper action as soon as possible.

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Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba, Mumbai, Maharashtra, India – 400001

During office hours there is a lot of rush yet there are not enough buses to help the commuters reach their destinations.398 & 341 is always packed can't the no of buses increase as almost more than 45 people travel in a bus like animals. Even the conductors never allow the lady commuters to alight the bus from the front door why??? There are times when the bus wont even stop at the stop and even if it does how to get in half the people are hanging at the door. Are we suppose to travel in a bus where we cant even breath.Where as there are a few buses which hardly carry 10 people and worst the no and frequency of such buses is high. Half the life of Mumbai people is spent in travelling hence I request that it would be wise to take feedback from the bus drivers or conductors to find out which buses are usually empty and which buses are packed and increase the nos and frequency of those which are always packed.

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Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba, Mumbai, Maharashtra, India – 400001

Hi,
i am Ghanashyam Detake from charkop kandiwali w .
this is to you informed that at night after 12 bus condustor and driver not given value for passenger

i gave one examle
yesterday bus no 279 between kandiwali station to charkop and Buss No is MH-01 LA 5723
normaly this buss arrivalal time is 12.30 but that yesterday this but arrive @12.26 that is the reason many people miss this buss
that is totaly that bus driver and conductor mistake
when i go to depo to enquired about this that time master told me that Buss is running from our time not yours and their time are totaly wrong
pls look into this matter
waiting for prompt action to solve tis issue