Non delivery of smart card even after all charges been paid and two EMI's already
debited.
I have take personal loan of rs. 60, 000/- from family credit for my noc and i am calling on their toll free number but no response from their side i also calling on hyderabad office number[protected] and[protected] no one is lifting the phone my details are as follows :
Loan no: 101697
Name : k kiran kumar
Product : personal loan of rs. 60, 000/-
Date of birth : 9th march, 1978
E-mail address : [protected]@rediffmail.com
Emi : rs. 3347/-
Last emi payment date : 5th april, 2011
Plz Call Lone Agmt No.263220
I purchased a bike on loan from this bank.now the emi is due on 5th of every month
this bank starts calling from 5 days before date and telling its just a reminder and
even the calls are comin on very odd times sometimes early in the morning or in midnight they send SMS for installment and many more .Its literally a headache.
I suggest to all who are planning to take any kind of loan from this bank please
i[censored] want peace of mind dont take loan from this bank seriously think about the condition and imagine the situation that your kid is sleeping early in the morning and
you recieve a reminder call that too only for 1995 when the previuos payment is on time just think about your self respect.
KALPESH NADIADRA
AHMEDABAD
Dear Sir,
My name is Sambhaji Khavare from Mumbai. Last 3 month I am receiving call (computerize voice call) & Massage from [protected] for the family credit loan, but I have never taken loan from Family credit & I have not any bank Credit card and bank loan.
My mobile number is [protected]
How can I stop this ?
Regards,
Sambhaji Khavare
This complaint is against Family Credit for their BAD CUSTOMER SERVICE. I had taken a car loan from them on 28/04/2011 but till date neither I have received any welcome letter from them nor the copy of my loan agreement. Their Toll Free Number[protected] never works and always a busy message is displayed. Further on repeatedly calling the main office at Technopolis, 7th Floor, Wing – A, Plot # 4, Block – BP, Sector – V, Salt Lake, Kolkata – 700091 on phone number +[protected], I am been assured every time that they will call back within 20 minutes but that 20 minutes never happened in the last two months. Kindly look into this and do the needful.
Thank You,
Prashanth Hazarika
Dear Consumer Forum,
I am reposting the same complaint as I had missed out a few information I needed to include in my complaint which are as follows—-
My loan account number is [protected]
Vehicle registration number is AS01AT 2943
Bike owner's name : DIPJYOTI BORAH
I had opted for Family Credit finance facility on my purchase of a Yamaha motorcycle of model FZS from Green Valley Travels Pvt. Ltd., Guwahati on 20/01/2011. Being a customer and borrower of Family Credit I understand it is my obligation to clear all my dues at the stipulated time. However I deeply regret for having failed to do so for this current month, ie. July, 2011 owing to some urgent financial crisis in my family. To be veracious I'm a student and the loan account belongs to my father. Unfortunately his salary for the month of June has not yet been processed till date and for this reason out of the six cheques handed over to Family Credit for clearance of the payment, one of them got bounced as there was insufficient fund in the loan account. I had assured their customer care executive who had called me a couple of times regarding the same that I'll clear the due amount in cash in their regional office at Guwahati as soon as possible. But tonight, i.e. on 15/7/2011 the call I received from the same customer care executive at 19:09 Hrs was totally obnoxious. I think as a reputed company they have rules for dealing with their defaulters. But I am questioning, Does their rule book also include interfering into their customer's personal life?! I admit I am a defaulter for this month and I am also ready to face dire consequences if I fail to clear my dues. But I will definitely not welcome rude behavior from their customer care executive. I asked the CEO of the company via email to check the call records of the call made to me on 15/7/2011 at 19:09 Hrs by their customer care executive who was a female caller for the misbehavior. If I had the call recorded I would have definitely attached it along with this complaint. I can't believe I'm being insulted for a paltry amount of rupees 3000. I am deeply hurt by the caller's behavior. We aren't beggars. My father is the Chief Engineer of Assam State Transport Corporation. For such a small amount I wasn't expecting a crude hassle from their employee. She had no right to insult me on personal grounds which has deeply hurt my feelings. She told me…"Baap ke paise se gadi chalate ho, aur paisa jo dena he yaad nahi. Khud naukri kyon nahi karte…..". This is a straight forward insult by Family Credit. Also right from the purchase date I haven't yet received their promised welcome letter nor a copy of the loan agreement. Please have a look into it and do the needful. Thank You.
Regards,
Dipjyoti Borah.
I, Rajesh Kumar Sharma, from Faridabad, have financed my motor-bike with Family Credit Limited via Loan No. 563197. The 12 cheques of Rs2500/- were submitted initially at once. In the month of October i.e., on 26/10/10, i have submitted cash of my installment of Rs.2500/- (receipt no. 03/59355), as the employee of the organisation were claiming that they didnt received the cheque. However, later they received the cheque and adjusted the amount in the successive installments. Now, after 8-9 months i am daily receiving a call from your Delhi Office to deposit Rs. 338/- as clearance amount for the collection of No Dues Certificate.
When none of my cheque has been bounced then what kind of clearance charges am i being asked to pay?
When I ask them the same question then they don't reply properly and ask me to come to Delhi.
The attitude of the employees is very disappointing.
Kindly look into my matter and provide me my No Dues Certificate as soon as possible.
Also returns me my cheque of Rs.2500/- against which the cash payment has been adjusted.
Thanks & Regards
Rajesh Kumar Sharma
Contact No. [protected]
Hi
I take a Bike loan from your family credit bank as on Oct-2011, I have pay 1st installment of this month of Rs. 2326.00 is collected by bank. And i'm not received my welcome kit & any letter from family credit bank. i'm call family credit toll free no.[protected] , but no response. Please send me Welcome kit or your bank detail .how can pay to your installment.
please resolve this problem.
Thank you
Pankaj Kumar
pankaj.[protected]@gmail.com
[protected]
WE ARE GATE A TOW WHEELER LOAN IN "FAMILY CREDIT LTD" WE ARE ALREADY PAID UP TO Rs.40000/-.
AFTER THAT I HAVE SOME PERSONAL PROBLEM THERE ARE OUR SEVEN INSTALLMENT ARE BOUNCE.
AND AFTER THAT FAMILY CREDIT ARE ASK ME TO YOU SURRENDER YOUR VEHICLE WHEN YOU MAKING THE PAYMENT THEN RELEASING YOUR VEHICLE. HE WAS TOLD ME AFTER SEVEN DAYS YOU PAY YOUR INSTALLMENT AND RELEASE YOUR VEHICLE.
AFTER ONE DAYS WE ARE GOING THERE FOR MAKING THE ALL INSTALLMENTS, BUT HE WAS TELLING ME TO PAY YOUR GRAND TOTAL OUTSTANDING PAYMENT OTHERWISE WE ARE NOT RELEASING THE VEHICLE. I WAS ASK HIM BUT YOU ARE TELL ME OTHER THING THAN HE WAS ASK ME "PURA PAYMENT KAR NAHI TO JO UKHADNA HAI UKHAD LE POLICE KE PASS JA NAHI TO COURT ME JO KARNA HAI KAR LE JA GADI NAHI DUNGA" AND
HE WAS PUSSING ME AND USING VERY BAD BAD WARDS.
PLEASE CO-OPERATE ME IN THIS MATTER, "HE WAS TOLD ME 4,5 DIN ME GADI BACH DUNGA JO KARNA HAI KAR LE" OTHERWISE WE ARE NOT GETTING ANY LEGAL ACTION THEN HE JUST SOLD MY VEHICLE……..