Ford India Customer Care

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

Dear ford,
Kindly take it as an formal complaint against tristar ford dealer visakhapatnam andhra pradesh india.
The complaint was that i bought a brand new ford ecosport trend + 2018, on november 16 2019.
The saddest part was that vehicle has been delivered without any pre delivery inspection.
The following complaints have been observed by myself after taking the delivery:
1) system error. (Showing transport mode).
2) battery was totally dead.
3) engine lubricants was not changed even the vehicle was stand by idle for more than 365 days.
4) breaks making noise while applying breaks.
5) radio was getting restored every time on vehicle restart.
6) doors automatic locking system not working.
7) windows locking system was not working.
8) vehicle washing was not proper on delivery.
9) tyres making noise on drive. (Tyres became hard).

The main point was that iam still surprised that i bought a brand new car or used car.

Also the way of taking calls by the customer relationship manager m/s devi is not all acceptable.

Humbly request the ford team to look into this matter and do the needful as early as possible.

+91 44 2455 1500 (Corp. Office South)

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

I have issue of clutch from very long time once my clutch is changed at 1200km, but yet it is hard than i reported it sainath ford indore again at 13000km they checked and found it hard but they asked 1 month time for replacing the item with clutch pedal, later sainath ford company outlet is shut down, than ford people ask me to go to vinayak ford, i gone up to there where people did something with my clutch this time with 100km the clutch become hard this time when i visited vinayak ford the service manager shown me car which is 24000km driven asked me for to check it's clutch n compared with my car clutch which is changed just 1000km before…

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

My car ford ecosport was serviced by cauvery ford mysuru. That evening as i drove my car home, the engine broke down and car stopped in the middle of the road. I called the person, who serviced the car, he didn't respond. Later called customer service and finally one person came after two hrs. I was stranded about 8 km from the showroom and no one responded
1. Why wasn't the problem identified and evaluation done
2 as i drove out, check lights were lit. When asked the executive he said nothing wrong. It will go away
3. Very disappointed with the service and attitude

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

www.india.ford.com

S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

Hi

I had done my car service from jsp ford bangalore on 14th nov 2019. There was dent on the car when i took the delivery after the service. Its been a month and i do not see a properreply.

I raise a complaint with ford but they are least bothered, i had a call from some one named gopi promising there will be a resolution., but later instead of calling and expaling they send a mail that there is nothing they can done. Initially they promised they will share the servicing video but they did not.

Worst customer service,

Regards,
Sreejith mohan

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

I purchased ford ecosport on 14 april 2017. With extended warranty plan. Having reg no dl 10ch9288. Yesterday when i reached samadhi ya ford gwalior to replace my battery as it is not working properly then service centre supervisor told me that warranty of my battery is expired. He told me that ford gives 2 year /40000 km (Which occur earlier) warranty only. But as per company they are offering 100000 km or 2 year warranty. But in my case as warranty extended plan took up by me at time of purchasing car. My car under warranty till 3 year / 100000 km.. My car run only 80000km till now. So kindly held to resolve my complaint

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

I am owning ford ecosport of model 2105. Now my vehicle is service due for 40 000 km service.

But the support getting and co ordination form service team is very worst. 2 times your service team booked appointment with me and assured to pick up the vehicle. As per their confirmation i was waiting at home for them but no one is turned back. I have lost my fresh morning hours at my office due to un organized commitment from ford service team
After that i have called them. Their response is "sorry for the inconvenience"
This has been repeated 2 times.
Is it ok for ford???!!!.

From now onwards, i am going to disconnect the relationship with ford due this worst experience.

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

Ford ecosport model year 2014 – last year airbag indicator symbol is glowing and i have to visit more 6 times to service center and also the dealer raised hotline support with ford india. What i understand is the ford india is not able to test the system whether the airbag fix works or not. Multiple time i have to visit as they fix and pop up again. It has been 1 year now again the the problem came.

Is ford ecosport have problems with airbag – why they are not able to test it and fix it. Anyone else facing this problem.

I see a larger problem and seeing the safety is comprised.

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

www.india.ford.com

S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

Since last 1 year and 3 month i m facing issue if temperature and with in this time i have lodge a complain in cargo ford and still not satisfied with the car delivery that i am taking after repair. I have got all the detail of service done and part replacement done.

Here i m loosing my money time and concern on how do i get satisfaction on my decision on buying ford eco sport car.

My name is jignesh sheth car is on the name of orient enterprise g pvt ltd ahmedabad gujarat. My mobile no [protected]. Car no : gj01rk3732 – ford ecosport

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

www.india.ford.com

S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

I purchased a ford assured car 2 months back and i stated facing ac issue within 200 kms. I had many visits to ford service centers and the sales person – but noone is ready to fix the issue. Instead they are quoting 13000 rs for the change of ac cooling coil. Already a complaint was registered with ford and had many discussions, later this was not properly resolved. Zakir shaikh was dealing with my complaint from ford finally just give a 15% discount on the total cost. The whole discussion took a month and this is want he resolved. Complaint # [protected].

The cargo ford assured used car gave me a car which is accidental – this was not mentioned while i booked the car. The sales person tapas from cargo ford, thaltej, ahmedabad misguided me stating that the car was running in a ford company and they had all records. Also they denied to give me any warranty which they should have given.

Kindly register a complaint about the fraudulence cargo ford ahmadabad had did to me. Car registration no gj18bb 6627

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

I brought ecosport s from satyam ford, thane (29 sep. 2019). Recently i go for 1st service (15 dec. 2019) and service center exectuive check my car and said towing hook is missing. Please help me how i will get that missing towing hook.

Details
Ford ecosport s -1.0 petrol
Chassis no : majaxxmrkakj30466
Engine no : kj30466
Color : canyon ridge
Mh04 kd1972

Thanks,
Pramod khairnar
[protected]
[protected]@gmail.com
Mira road – 401107
Dist : thane (Maharashtra