I purchased a ticket from you all and you never paid the airlines. When I got to Istanbul I was stranded and had to pay extra to get on a flight. Although I should have been reimbursed all of my money (I think because I am young black female customer I have been treated horribly). I had a nervous breakdown in a Turkish airport for seven hours not knowing how I was to get home. After all this Escalations team leader Tracy Dillard Hennix offered me a $200 flight credit and $218 to go toward my food and hotel accommodations I had to pay for that night. It took months and months for this to happen. I was issued a travel credit but after several emails going back and forth between Tracy and I were I tell her specifically I wanted my funs to be put on my card which was the original card I purchased the original reservation with. I signed a contract with Tracy and Cheapoair to this effect. Despite all the emails stating which account to put the money in, the money was released to the wrong person, and Tracy Dillard Hennix has refused to help me any further citing I should contact Fareportal legal team. Is this normal practice for you to take money and not actually pay for flights and this leave passengers stranded with no other recourse than to pay additional money to the company? This seems like fraud and extortion. @cheapoair. Please help. This needs to be resolved. Fareportal and Cheapoair are supposed to be reputable companies, and I have been taken advantage of, and cheapoair breached and our agreement. Booking #36982844