Letter sent to Ford India Customer care via mail on 11th March 2010
Dear Sir, M'am
I am Raviner kumar Arora- Owner Ford Endevour
Model: XLT Ford Endevour
Date of Purchase: November 2008
Engine No.8K29594
Chasis No. MAJUXXMR2U8K29594
The said vehicle was purchased from Meerut (West UP) from M/s Wonder Ford
– Since day-1 we have been regularly complaining for the brakes not working properly
– The vehicle was sent to Ford authorized centre in Karnal (Haryana) for 15 days, no improvements found
– Prior to Karnal the vehicle had been sent to authorized stations in Meerut (West UP) and Dehradun (Uttrakhand).
Since yesterday the vehicle is not in working condition and is standing on NH-58, where it went through a break down
– Clutches not working
– Brakes not working
– Engine giving wierd sounds when started
We have been regularly following up with the customer care in Delhi,Chennai- still no support has been provided.
We are unable to drive the said vehicle unless fully testified in working condition by the company oficials
-You are requested to
-Contact us immediately at the following numbers- [protected] (Ravinder) [protected] (Umesh),
[protected] (Prashant),
[protected] (Raj Shantanu)
– the vehicle has to be lifted back (Towed) by company (Ford) staff,we do not intend or allow any other personnel to touch the vehicle
In the mean we need Ford to provide us with a standby vehicle immediately
as
– This vehicle is used for Business purpose and meetings
– Two Drivers would be sitting idle with salary of Rs.300/- per day per person
– each day without the vehicle causes a confirmed business loss of Rs.150000.00 (One Lac fifty thousand per day).
You are requested to respond immediately on the given mail ID's in written , contact on the given numbers and get the vehicle mended on priority
An immediate revert anticipated
Regards
Ravinder