The Customer Relations
Ford India Limited
S P Koil Post
Tamilnadu Dated 14.01.2010
Subject: Warranty period for the component supplied/replaced by M/S Harpreet Motors(Pvt) Ltd, Moti Nagar, New Delhi
Particulars of the Vehicle:
Make: FORD FIESTA
Reg. No. HR 26AL 3806
Mfg. year 2007
& Month: June
Chasis No. MAJBXXMRJB 7E 46143
Engine No. 7E 46143
Purchased From: M/S Harpreet Motors, Gurgaon
The above vehicle is in my possession. The vehicle was serviced (Paid Service) by M/S Harpreet Motors, Moti Nagar on 10 October 2009 vide invoice no. CAIN 903567MN(RO 911675MN) Dated 10.10.2009(KMS Reading was 21775 Km on that date)
CONN ASY-P/S PRESS LN(Comp No. 1453556), HOS PWR STRG OIL(Comp. No. 4571525) and CONN ASY-P/S PRESS L(Comp No.6472740) was detected defective during the service of the vehicle, and was replaced free of cost, as it was told to be under warranty (The copy of the invoice enclosed).
After some time, the Power steering developed noise while turning, so the vehicle was carried to the same workshop on[protected]KMS=24953Kms) after running 3178 Kms only. It was detected that the same component i.e. ‘Power Steering Pipe’ CONN ASY-P/S PRESS LN(Comp No. 1453556) and other components, which was replaced free of cost on 10.10.2009 during ‘Paid Service’ has developed crack and required to be replaced again. This time the customer had to pay a sum of Rs. 5268/= (Rupees Five thousand two hundred sixty two only).
The Components are said to be under warranty for a period of six months and 10,000 Kms.
The replaced components CONN ASY-P/S PRESS LN(Comp No. 1453556), HOS PWR STRG OIL(Comp. No. 4571525) and CONN ASY-P/S PRESS L(Comp No.6472740) was under warranty, as it covered only 3178 Kms and less than three months, should have been replaced free of cost, but I had to make the payment in spite of all the logical submissions to the Works Manager Mr. Bhatnagar.
This letter is being written to make the arrangement for the refund of the amount paid i.e. Rs 5268/= against the invoice No. CRIN 913102 MN (RO 916303 MN) dated 05.01.2010 (The Copy of the Invoice is enclosed). It will help in continuing the high standards of good relationship between the FORD and its customer and avoid further harassment of the customer.
Thanking You and wishing A Happy New Year to FORD Family.
(Vinod K. Agarwal)
187 Bhagirathi, Sector 9
Rohini, Delhi-110 085.
NB: With a request to forward this mail to the right person, if it is not addressed to the correct destination.