TO,
THE GENERAL MANAGER
FORD INDIA CHENNAI,
SIR,
I HAVE BEEN FACING EXTREMELY POOR SEVRVICE AT YOUR MANGALORE CAUVERY FORD WORKSHOP FOR A LONG TIME.IN THE LAST 6MONTHS I HAVE INCURRED BILLS OF NEARLY 1 LAKH WITH RECURRENT VISITS AFTER EVERY SUBSEQUENT REPAIR AT THE WORKSHOP.THE CAR IS BEING KEPT OVERNIGHT FOR EVERY REPAIR JOB WITH THE SAME EXCUSE THAT THE SPARES ARE NOT AVAILABLE .
THE MANAGER MR. TILAK SHETTY CLAIMS EVERYTHING IS FINE BUT I SUSPECT THERE IS DEFINITELY SOME EXCHANGE OF PARTS AND REMOVAL OF NORMAL PARTS WHICH IS CAUSING THESE PROBLEMS.
KINDLY INVESTIGATE THE HAPPENINGS AT THE WORKSHOP TO MAINTAIN THE REPUTATION OF YOUR COMPANY. PLEASE GIVE ME AN EXPLANATION FOR THIS COMPLAINT AT THE EARLIEST.
THANKING YOU IN ANTICIPATION OF REQUIRED ENQUIRY.
DR. AJIT MAHALE
HEAD OF DEPARTMENT RADIODIAGNOSIS KASTURBA MEDICAL COLLEGE MANGALORE
MY CAR IS 2005 JANUARY MODEL FORD IKON DIESEL 1.8 REGISTRATIO NUMBER KA 19 P 3046.