Freecharge Payment Technologies / — Amount not refunded on Failed Transaction

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Have done a transaction for booking a Bus ticket on 13th Jan 2016 .
This transaction was failed and the bus tickets were not confirmed.
However from my Freecharge wallet amount was deducted and not refunded back.
It is exactly a month since then there has been no response from the Freecharge team.
Dropped them many emails by now but no proper response.
Amount debited from my account:888.50
Order ID:11541257.

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