Freecharge Payment Technologies / — Money deducted but didn’t get my tickets or money using freecharge

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On 23 january 2017 i was booking couple of movie tickets from Bookmyshow using freecharge wallet Rs-611.28. My money was deducted but i didn't get any tickets or money back. I am constantly mailing freecharge customer care but no action is being taken against that.

My account is registered with my mobile number – [protected]
Transaction ID : MOBAND[protected]_1
Ticket # 1079993 raised against my complain by Freecharge.

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