[Resolved] Freecharge Payment Technologies / Freecharge.in — unable to withdraw amount from my wallet

+91 12 4433 0000
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India – 400051

I added some amount to my wallet. I did not buy any voucher.
But when i am trying to withdraw the same it shows balance = 0 and voucher = rs. Xxxx
When i go to the home screen, it shows balance = rs. Xxxx??

What is going on?
When i click on my wallet balance it says –

As per recent rbi mandate, withdraw money to a bank account is not available for all users.

You can use your freecharge balance across freecharge app & website, freecharge merchant partner sites, for purchasing goods and services.

Please mention which rbi rule has mandated this restriction?
Please explain what do you mean by "not available for all users."?
Please explain why are you holding the money for 45 days? Are you going to pay the interest of 45 days?
It is my money and i can withdraw the same anytime. It is your duty to keep it secured from the day 1.

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