Dear Sir,
Reply received against ID: 2829235, 8th March from Aakash educational institute, as per their policy refund is only on security deposit, i.e Rs.2000/- is refundable after course completion. Aakash institute, Gajuwaka, Visakhapatnam was not responded after directives of AP govt. given clearance to re-open educational Institutions at this area from 2nd November, 2020. But Aakash neglected their commitments given to customers regarding commencement of NCERT classes for 10th class students at our DPS School premises after COVID-19 pandemic ended at Visakhapatnam, A.P. As per govt. directive many of educational institutions re-opened and started regular classes for 9th & 10th classes from 2nd November, 2020 including our DPS school campus. Aakash with-drawn their own promises given to customers after Collection of entire Fee Rs.43080/-towards NCERT Classes for 10th year students. This escapism shown to our customer community is not acceptable.
I have been analyzed after receipt of Aakash reply. Aakash institute has been compromised towards their commercial obligations and tilted towards not adhere to their own commitments / promises and found a way to escape by showing un-accountable reason showing COVID-19 Pandemic. Aakash reply shows that it is against natural justice. I am the 1st person believed and paid entire fee Rs.43080/- towards NCERT classes. I have requested Aakash, Gajuwaka, Visakhapatnam, AP, for commencement of NCERT classes from 2nd November 2020, where Govt. of A.P given clearance for re-open of educational institutions from 2nd November, 2020. I have requested many times to Aakash representative regarding commencement of NCERT Classes at our School from 2nd Nov’20 after Covid-19 pandemic is over. But Aakash institute denied my request to start classes from 2nd November. It shows their Negligence, in-efficiency, un-accountability and escapism towards customers.
1. Receipt Number : 088RCC/A1905387, Date : 26/12/2019 Rs :-9, 440
2. ERP Ref. No. 12546377, Rs :- 3, 212
3. ERP Ref. No. 12546376, Rs :-14, 160
4. ERP Ref. No. 12546378, Rs :-14, 268
5. Student ID : [protected] Academic Branch : VZ088 (Vizag-Gajuwaka Branch) 31640.00
6. GRAND TOTAL IS :- 43, 080/-
Once again you are requested NCERT Classes can be started at our school campus at earliest, or refund of the entire fee amount Rs.43080/- shall be processed at earliest Pl.
If you did not respond to my request, there is no option left for me except Legal opinion/Proceedings shall be processed further.
Warm regards
M.Ratnanjaneyulu
F/O.MACHAVARAPU AYYAPA SAI SRIHARSHA
PSID.[protected] & Roll no.[protected]
Q.NO.334-C, SECTOR-6, UKKUNAGARAM, VSP-32.
Mob.[protected], [protected], Mail ID.[protected]@gmail.com.
