Hi,
The PNR no. and date referred in the subject line where I traveled in A1 travels from Coimbatore to Bangalore.
The reporting time given in the ticket was 11:15 pm and I reported the same time. But to my surprise I was made boarded into a different bus which goes to Kerala via Walayar. I was told that the bus will drop me in Madhukarai and the bus to Bangalore will arrive and I will be boarded into it. Also the bus will not enter the Coimbatore city, but will touch the Bypass road and will go on
As I was in a hurry to reach Bangalore the next morning, I didn't argue. But the bus went till walayar and I boarded the bus which goes to bangalore at 12:45 in walayar. This is not the right way to treat the passenger. Along with me two other passengers were there. Also I found that my seat was given to some one else which bursted out into an argument with driver. They have to check their trip sheet and have to allot seats for the passengers who have not booked their seats. When asked with driver, he told that he was not informed about the seats.
Customers book their bus through online for their comfort and convenient. But is this the way the customers will be treated. It was assumed that I will be boarding in bus at 11:30 pm from Coimbatore. But it did not happened and all the way I traveled 28 kms to get the right bus.
I think this is happening every day, but never complaint was raised I believe. This is not all fair, not accepted. I need a proper explanation for this.
Expecting your reply soon.
Thanks,
Manikandan A