Ticket details: k2067494
Reference no: ob51960336ja
Busoperator: kerala rtc, 2115bngktm, multiaxle ac, seat no.11.
Bangalore -palakkad
Thu, 10:05 pm, 31st october 2019
I have already registered a case and my case no : [protected].
I did not have any journey yersterday. Did they not register that in their system? There was no bus service yesterday. My bus got cancelled. I did not any receive any notification. which bus did i have my journey yesterday?
Very very bad experience! Infact the worst experience ever! My bus got cancelled and i wasn't even informed about it. And i had to wait at my designated boarding point from 9pm to 1.30am waiting for the bus and after trying through many different numbers, i was able to reach an operator who told me that my bus has been cancelled.
Being a girl, i was all alone that late in the night. What if something had happened? Will abhibus take the responsibility for it?
I need complete refund and compensation for the trip that i didn't take. Your system has not even registered the fact that i haven't travelled yesterday or that the bus service has been cancelled. Worst service and experience ever.
I want to give zero rating if there is an option. No more travelling with abhibus and i will recommend my friends as well to not use this. This is your way of treating customers and providing service and it's worst and bad.
I need to speak to the customer service manager or whoever i responsible at the earliest and i need full compensation for all the trouble i had go through yesterday.
