I have requested ACT fibernet to reconnect my house in DSNR, Hyderabad in January 2021. I have also told them if I do not get the connection in 48 hours it would not help me. They took the request and said they will provide me connection in 72 hrs max. Then their installation team started calling up saying they do not have a junction box with free port. They were saying they need to put a new box somewhere and give me connection. I have then cancelled the re-connection request. The internet service was never provided to me in January 2021. Again in April 2021, i have tried to approach them and asked if they have resolved Junction box issue in my area. They said if I put a re-connection request they can connect. I put a request in 2nd April . They said they do not have a box, but will put a box at my premises and give discount as well..
When they have provided connection around 5th April, i have received invoice for April. This includes Rs 265.94 for January 2021. I have raised numerous service requests and have told them that in January I was never connected and never received internet service. Every time I have raised a complaint i was assured the issue will be resolved. But so far no luck. I have called finally on 30th April, explained that I wish to disconnect ACT Fibernet connection siting above issues. I was again assured this time this will be solved. Today i have received invoice for May also. When I was called by the billing team for payment they have sent me links saying this link will work for just April invoice amount and excluding January balance. It never worked even though I wanted to make payment to the April bill.. ACT Fibernet also have suspended my account April for 6 days siting non payment. Well.. I was trying to make the payment for the bill that I should legally pay. I have not received any discount for the electricity they are using and rent for holding their box at my place.
Considering all above fuss and realizing its just a way they play with their customers to make the money I have raised a request for disconnection.
Can you please help me removing the additional charges that was put on my inJanuary??