ACT Fibernet Customer Care

ACT Fibernet — Internet connection issue

ACT Fibernet Phone
+91 72 8899 9999
+91 91 2121 2121
ACT Fibernet Website
www.actcorp.in
ACT Fibernet Address
Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I have installed Act fibernet conection 22.0.2021. the connection was good till the next day . On the Saturday there is a issue in internet connection . The router connects with the device but there is no internet connection. It shows connected but no internet . I’ve been asking the customer care and there is no response . No one even contacted . I payed for a month still there is no internet and Iam paying extra for the usage separately.

Acc No:[protected]

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ACT Fibernet — No internet access

ACT Fibernet Phone
+91 72 8899 9999
+91 91 2121 2121
ACT Fibernet Website
www.actcorp.in
ACT Fibernet Address
Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Very worst and poor broad band service I’ve ever received. I never recommend this type of internet service provider. No proper customer service too. If we are using this broad band service, we have to keep another backup internet connection as their service is very poor. When requested to degrade the plan, no proper response from customer support. The worst experience ever with this ISP.

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ACT Fibernet — Refund of Subscription Paid

ACT Fibernet Phone
+91 72 8899 9999
+91 91 2121 2121
ACT Fibernet Website
www.actcorp.in
ACT Fibernet Address
Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I had requested for Broadband connection in Coimbatore on 12th July 2021 and as they were not able to provide me the connection i had cancelled the request and asked them to refund the 6 Months Subscription fee paid. But till date they havent refunded the amount. Every time i call their customer support they give me a different date for refund. I received a SMS on 15th July stating that my SR will be resolved by 22nd July 2021. I am really fed up with the way customer support functions and when they cant provide a proper reply they just disconnect the call or put on hold and dont bother to reply. Each time they inform that they will escalate to the team and refund will be done. but until now no action is being taken.

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ACT Fibernet — Refund not processed even after 2 months

ACT Fibernet Phone
+91 72 8899 9999
+91 91 2121 2121
ACT Fibernet Website
www.actcorp.in
ACT Fibernet Address
Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Act refund process is so pathetic. Customer service unable to provide resolution. I raised request on 21st May 2021, it’s been 2 months and refund is not processed yet. Despite of multiple calls/ emails no resolution provided. No value for customers time.

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ACT Fibernet — No Response from Nodal Officer or appellate.authorityblr – Disconnection of my service due to Billing team mistake

ACT Fibernet Phone
+91 72 8899 9999
+91 91 2121 2121
ACT Fibernet Website
www.actcorp.in
ACT Fibernet Address
Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

THIS IS A SIXTH SUBMISSION, BUT ACT management is not reverted YET

Sr: [protected] / [protected]

Received this email from appellate.authorityblr team, but no resolution provided. Looks like Madhan is a System name used for auto generated messages as he cant contact customer and speak.
—-
Dear Mr. Hari Sundara Babu,

Thank you for contacting ACT Fibernet!

We are in receipt of your email, regarding the billing query of account[protected].

Your concern for the call back on billing clarification has been assigned to our team and one of our colleagues contact you within 24 hrs.

Service request – SR[protected].

Regards,
Madhan Dhamodharan
Team ACT
[protected]

My compliants are closed without my consent..where I was waiting for a call back from ACT management or the compensation for the stress I went through. But ACT team is not even bothered about their customer.

My act connection has been disconnected more than once in the same day stating “Requested by customer or amount due. Called customer care team three times, explained there is on due from my end and the invoice generated yesterday for the amount 499 is a netflix subscription which was taken on 18th june late evening ist timezone. And the due date is on 3rd july.

This disconnections have caused major impact to my multiple conference calls with my customer and have to switch to mobile data. It impacted my children’s online classes too.

Sent an email to act today morning requesting call back from customer care management, no response till now. Called customer care more than three times, but no option available to speak to manager or higher management.

Writing this email with patience again expecting a call back only from management with the compensation for the impact, stress caused by the act team. If act team dont respond in next 24 hrs, i will call my lawyer to file a consumer complaint against act management.

Note: taken 6 +1 months subscription by paying one time payment. It ends only on 11th july 2021, so that i can renew. Netflix subscription taken on 18th june (invoice amount: 499) generated, due date is 3rd july. Act have -3.2 as a balance from my account as on today.

Awaiting ACT Leadership/Management response in this regard.

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ACT Fibernet — Very fooling customers about relocation connection

ACT Fibernet Phone
+91 72 8899 9999
+91 91 2121 2121
ACT Fibernet Website
www.actcorp.in
ACT Fibernet Address
Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

My id with act[protected] asked for relocation connection on 26th June since then no connection was given.stating port unavailable but yesteday new connections wer given in my complex…since April 19th I dint used internet till date n paid all bills ..very very disturbing for me with these unprofessional behavior…fooling old customers to get commissions on new ones worst

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ACT Fibernet — Disconnection of the Internet connection without intimation

ACT Fibernet Phone
+91 72 8899 9999
+91 91 2121 2121
ACT Fibernet Website
www.actcorp.in
ACT Fibernet Address
Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

My act user id :[protected] and my act account no[protected]. I had made a payment for Act storm 6m+1m plan on 10 Jan 2021 valid till 9 Aug 2021. Suddenly in July without any explanation then asked me to pay Rs. 992.62. I asked for the explanation and for that I raised complain number Ref No SR[protected]. They closed it without calling me or explaining. Today they disconnected the act fibernet on 21July 2021. Without internet facing issue and felt like cheated.

Disconnection of the Internet connection without intimation
Disconnection of the Internet connection without intimation
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ACT Fibernet — ACT Fibernet Fibernet disconnected for no reason and tickets closed with customer confirmation

ACT Fibernet Phone
+91 72 8899 9999
+91 91 2121 2121
ACT Fibernet Website
www.actcorp.in
ACT Fibernet Address
Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

THIS IS A FIFTH SUBMISSION, BUT ACT management is not reverted YET

Sr: [protected] / [protected]

My compliants are closed without my consent..where I was waiting for a call back from ACT management or the compensation for the stress I went through. But ACT team is not even bothered about their customer.

My act connection has been disconnected more than once in the same day stating “Requested by customer or amount due. Called customer care team three times, explained there is on due from my end and the invoice generated yesterday for the amount 499 is a netflix subscription which was taken on 18th june late evening ist timezone. And the due date is on 3rd july.

This disconnections have caused major impact to my multiple conference calls with my customer and have to switch to mobile data. It impacted my children’s online classes too.

Sent an email to act today morning requesting call back from customer care management, no response till now. Called customer care more than three times, but no option available to speak to manager or higher management.

Writing this email with patience again expecting a call back only from management with the compensation for the impact, stress caused by the act team. If act team dont respond in next 24 hrs, i will call my lawyer to file a consumer complaint against act management.

Note: taken 6 +1 months subscription by paying one time payment. It ends only on 11th july 2021, so that i can renew. Netflix subscription taken on 18th june (invoice amount: 499) generated, due date is 3rd july. Act have -3.2 as a balance from my account as on today.

Awaiting ACT Leadership/Management response in this regard.

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ACT Fibernet — Regular Disconnection of Internet and Extremely Poor customer service

ACT Fibernet Phone
+91 72 8899 9999
+91 91 2121 2121
ACT Fibernet Website
www.actcorp.in
ACT Fibernet Address
Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I am Mandeep Singh, a resident of EA 451, Maya Enclave, Hari Nagar, New Delhi. Contact No: [protected]

Every other week, ACT Internet stops working and I raise a complaint ticket via their mobile App. They don’t fix the issue, and few hours later they send a message saying that issue is resolved and ticket is closed. This has happened multiple times. How can ACT close a complaint ticket without even cross checking with the customer if the issue is fixed or not. They don’t never ever call back and the customer has to chase them through different means such as mobile app, WhatsApp, twitter, etc but they still don’t care to resolve the issue.

I raised a ticket on July 20, 2021 ticket no: SR[protected]. ACT team sent me a message that an engineer will contact me and visit to fix the issue. Nobody from ACT called me or came to visit. Few hours later they sent another message that the ticket is closed and issue is resolved.

I want ACT to be held accountable for such poor customer service. They call so many times in case there is a delay in bill payment from customer side, but they don’t care to call or update when a customer has concerns.

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