Dear Sir,
Good Afternoon,
I am Act Fibernet Customer of ID[protected], Mobile number:[protected]/[protected]
I am sorry to send this message; I have been a subscriber of ACT fibernet to my home, since 4 years.
One year back, I shifted my Residence to Malleshwaram, Bangalore Home.
Since August 2020, no proper connection of ACT fibernet, I have subscribed for 300MBPS speed, I am receiving only 45-50 MBPS.
I informed this to Malleshwaram Area Engineer of Act Mr. Manjunath not less than 8 times over the phone, he tells, will come or send somebody to correct it. In September 2020, ACT area person told me, I will change the cable in a week till now, not changed. I brought this information to Mr.Manjunath also; he is always telling me to rectify today, but today not yet arrived.
I am fed up with ACT fibernet connection, I am having two college going children and a doctor, pursuing his higher studies and Myself as a government officer attending many files from home, but nothing is happening due to your unresponsive service.
Since last week I alternatively every day contacting Mr. Murthy and Mr. Manjunath nobody is rectifying the issue. I registered complaint in Customer support through, without rectifying they sent message, its attended and ticket is closed.
If I frankly express my feelings, I am waiting for the annual subscription of act fibernet to complete, so that I can change my Internet provider.
Your head Officer, Regional Office and appreciating office are useless better close for the sake of the public.
Sorry for details;
—
With Regards
Dr. Bhagyavana S. Mudigoudra, M.Sc.(Organic), M.Sc.(Comp. Sci), Ph.D.
Special Officer E-Governencae, GoK