I have purchased Adidas Shoes 22 yds Trainer article no. L11047 from Sammati Enterprises SCO 6 Sector 17 E Chandigarh 160017 vide bill no. SC9/15176 on[protected] for Rs. 2499/-. I am sorry to point out that the back side inner padding of both the shoes damaged/torn off in just one and half month from the date of purchase. I lodged complaint with the shopkeeper i.e Sammati Enterprises on[protected] whose response was not at all co-operative. He refused to replace the shoes and instead told me that there is no such provision from the company. On repeated request from my side he agreed to get the shoes repaired and asked me to come after one week. He noted down my complaint vide no. 38. However, when, I visited the shop on[protected], he siad it will take another 15 days to resolve the matter. I requested him to lodge complaint with the company and get my shoes replaced. Since the brand name ADIDAS is having great reputation of their products , I was eager to listen the reply at the earliest. The response from the shopkeeper happen to be very much shocking so I decided to lodge this complaint through email to have decision at the earliest. Please get my shoes replaced so that the faith I do have in this company's products remains as it is.
Kindly get into the matter and advise the shopkeeper to replace my shoes immediately failing which I shall be compelled lodge a complaint in the consumer forum.
Prashant Dhiman H.NO. 2345 Sector 23 C Chandigarh 160023.